Hi, I’m
Zalissa Sanogo
Washington,DC
Summary
A strategic and results-oriented manager adept at easily coordinating various projects. Demonstrated proficiency in advancing process improvements, leading safety efforts, and maintaining exemplary quality control. Known for a collaborative approach to leadership that meets organizational objectives in diverse environments. A driven professional eager to confront new challenges, celebrated for a robust work ethic, versatility, and outstanding communication skills. Excels in autonomous settings, showcasing quick learning capabilities and competence in managing stressful scenarios. A dynamic candidate for effective leadership.
Overview
10
years of professional experience
Work History
Marriott Marquis
Assistance Rooms Operations Manager
2022.04 - Current (2 years & 5 months)
Job overview
- Orchestrated and optimized day-to-day operations for the housekeeping department and the front office on-call, ensuring seamless functioning
- Managed 1175 rooms, overseeing guest requests, VIP accommodations, Romance packages, and other special arrangements in collaboration with the front office
- [Resolved a high-profile guest issue by personally overseeing their accommodation, resulting in a positive review and repeat business]
- Delegated tasks and monitored performance, utilizing a proactive approach to guarantee the host's efficiency and accountability
- Focused on inventory and streamlined supply ordering processes, improving overall departmental productivity
- Collaborated with the front office on administrative duties, fostering a responsive environment for guest requests and elevating the overall guest experience
- Conducted regular staff meetings to facilitate progress discussions and identify opportunities for improvement
- Implemented performance reviews, developed improvement plans, and set goals to boost employee productivity
- Engineered streamlined processes to optimize workflow efficiency across the organization
- Supervised facility maintenance, focusing on cleanliness standards, and recommended aesthetic improvements to better guest experience.
Marriott Marquis
Rooms Controller
2019.08 - 2022.04 (2 years & 8 months)
Job overview
- Facilitated seamless communication with sales and convention managers to ensure optimal handling of their groups, increasing overall guest satisfaction
- Assumed a crucial role in overseeing the comprehensive operations related to groups/crew, supporting the Front Office Manager in delivering exceptional service
- Ensured precision in processing and keeping all room bookings, demonstrating my meticulous attention to detail and commitment to providing a flawless guest experience
- I swiftly addressed and resolved discrepancies about payments or cancellations, maintaining financial accuracy
- Effectively managed an extensive inventory of 1,000+ rooms and catered to an average of 2,500+ guests daily, ensuring a smooth and efficient guest experience
- Spearheaded collaboration with the group housing, sales, and events teams to create a five-star arrival experience for groups, elevating the overall guest experience
- Expertly computed bills, collected payments, and implemented changes for guests, ensuring a seamless financial transaction process
- Orchestrated seamless coordination with other departments, guaranteeing prompt and efficient fulfillment of guest requests and improving overall guest satisfaction.
Marriott Marquis
Guest Experience Representative
2018.03 - 2019.08 (1 year & 5 months)
Job overview
- Extended a warm and welcoming greeting to guests upon arrival, delivering exceptional customer service to set the tone for an outstanding stay
- Executed efficient and seamless check-ins and check-outs using the property management system, streamlining the guest arrival and departure process
- Cultivated trust with guests through consistently employing appropriate etiquette, anticipating service needs, and proactively addressing questions and concerns in alignment with brand and property-specific protocols, ensuring prompt resolution of issues
- Demonstrated versatility by excelling in front desk and At Your Service office roles, showcasing my adaptability and unwavering commitment to excellence in various guest-facing capacities
- I upheld the highest standards of accuracy in managing reservations and billing processes, contributing to a flawless operational experience for both guests and the hotel.
Marriott Marquis
Housekeeping Public Space
2014.04 - 2018.03 (3 years & 11 months)
Job overview
- Orchestrated the efficient organization and maintenance of the hotel, consistently upholding a standard of cleanliness and presentation that exceeded expectations
- Directed the training of public space attendants, ensuring their performance consistently met and surpassed established standards by providing clear guidance and direction to them and contributing to an elevated guest experience
- Enforcing meticulous adherence to directions for maintaining the cleanliness of building floors and walls and fostering a pristine environment.
Education
Valar Institute, Quantic School of Business and Technology , Washington, DC
Executive MBA Strategic Leadership in Business Administration
05.2024
Strayer University-District of Columbia , Washington, DC
Bachelor's degree of science in Business and Administration
06.2017
Strayer University-District of Columbia , Washington, DC
Associate's Degree of Art in Business Administration
12.2015
Skills
- Employee Motivation
- Staff Development
- Customer Service
- Problem-Solving
- Office Management
- Team Leadership
- Operations Management
- Team Builder
- Critical Thinking
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- High-Pressure Environments
- Staff Management
Accomplishments
- Promoted to Assistance room operation manager after 10 years with the company.
Languages
French
Native or Bilingual
Timeline
Assistance Rooms Operations Manager
Marriott Marquis
2022.04 - Current (2 years & 5 months)
Rooms Controller
Marriott Marquis
2019.08 - 2022.04 (2 years & 8 months)
Guest Experience Representative
Marriott Marquis
2018.03 - 2019.08 (1 year & 5 months)
Housekeeping Public Space
Marriott Marquis
2014.04 - 2018.03 (3 years & 11 months)
Valar Institute, Quantic School of Business and Technology
Executive MBA Strategic Leadership in Business Administration
Strayer University-District of Columbia
Bachelor's degree of science in Business and Administration
Strayer University-District of Columbia
Associate's Degree of Art in Business Administration
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