Summary
Overview
Work History
Education
Skills
Initial
Timeline
Generic

Zaliyah Davis

Hampton,GA

Summary

  • Customer Relationship Management (CRM) Software
  • Conflict Resolution
  • Excellent Verbal and Written Communication
  • Remote Customer Support
  • Data Entry and Documentation
  • Problem Solving
  • Multitasking
  • Empathy and Patience
  • Time Management
  • Microsoft Office Suite

Overview

5
5
years of professional experience

Work History

Suite Attendant

Levy Restaurants
08.2024 - Current
  • Ensures all suites in designated area are properly set before guests arrive
  • Works closely with suite attendants and culinary staff to ensure proper presentation and set food quantities are met
  • Develops a positive rapport with guests
  • Follows responsible alcohol service policies
  • Performs other duties as assigned

Customer Service Representative

Results Cx
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Server

Outback Steakhouse
02.2022 - 04.2024
  • Serviced guest with food and beverage requests on a timely, professional, and friendly manner
  • Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
  • Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times

Server

Applebees
07.2021 - 01.2022
  • Serviced guest with food and beverage requests on a timely, professional, and friendly manner
  • Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
  • Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times

Retail Associate

Tj Maxx
08.2019 - 01.2021
  • Responsible for assisting customers as they shop within a store
  • Duties include greeting customers, answering questions related to the merchandise and store policies and locating items for customers

Education

Business Management -

Savannah State University
Savannah, GA
05.2025

Skills

  • Pouring Permit

Initial

Z

Timeline

Suite Attendant

Levy Restaurants
08.2024 - Current

Customer Service Representative

Results Cx
07.2024 - Current

Server

Outback Steakhouse
02.2022 - 04.2024

Server

Applebees
07.2021 - 01.2022

Retail Associate

Tj Maxx
08.2019 - 01.2021

Business Management -

Savannah State University

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Zaliyah Davis