Zaliyah Davis
Hampton,GA
Summary
- Customer Relationship Management (CRM) Software
- Conflict Resolution
- Excellent Verbal and Written Communication
- Remote Customer Support
- Data Entry and Documentation
- Problem Solving
- Multitasking
- Empathy and Patience
- Time Management
- Microsoft Office Suite
Overview
5
5
years of professional experience
Work History
Suite Attendant
Levy Restaurants
08.2024 - Current
- Ensures all suites in designated area are properly set before guests arrive
- Works closely with suite attendants and culinary staff to ensure proper presentation and set food quantities are met
- Develops a positive rapport with guests
- Follows responsible alcohol service policies
- Performs other duties as assigned
Customer Service Representative
Results Cx
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Outback Steakhouse
02.2022 - 04.2024
- Serviced guest with food and beverage requests on a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
Server
Applebees
07.2021 - 01.2022
- Serviced guest with food and beverage requests on a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
Retail Associate
Tj Maxx
08.2019 - 01.2021
- Responsible for assisting customers as they shop within a store
- Duties include greeting customers, answering questions related to the merchandise and store policies and locating items for customers
Education
Business Management -
Savannah State University
Savannah, GA05.2025
Skills
- Pouring Permit
Initial
Z
Timeline
Suite Attendant
Levy Restaurants
08.2024 - Current
Customer Service Representative
Results Cx
07.2024 - Current
Server
Outback Steakhouse
02.2022 - 04.2024
Server
Applebees
07.2021 - 01.2022
Retail Associate
Tj Maxx
08.2019 - 01.2021
Business Management -
Savannah State University