ALYSSA LUJAN
Summary
Experienced and personable hospitality professional with a strong background in premium guest service, specializing in high-volume, fast-paces event environments. Adept at delivering elevated food and beverage service to VIP clients in luxury venues, ensuring seamless, detail-oriented experience. Proven ability to anticipate guest needs, maintain composure under pressure, and uphold the highest standards of service and presentation. Committed to creating memorable experiences that reflect the quality and reputation of the venue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Suite Attendant
Levy Restaurants
Pasadena, CA
08.2025 - Current
- Ensured cleanliness and presentation of suite areas for guest satisfaction.
- Assisted in timely service delivery, enhancing overall dining experience.
- Coordinated with kitchen staff to fulfill guest orders efficiently.
- Trained new attendants on operational procedures and service excellence.
- Contributed to team success by supporting colleagues during peak periods or absences as required.
- Implemented personalized touches for VIP guests, enhancing overall satisfaction and fostering customer loyalty.
- Maintained guest confidentiality, respecting privacy and ensuring discretion in all interactions.
VIP Clientel Server
South Bay Entertainment, Arcadia
Arcadia
12.2024 - Current
- Expert in Upscale Guest Service – Skilled in delivering attentive, discreet, and personalized service to high-profile and VIP clientele in fast-paced, high-volume environment.
- Strong Event-Day Execution – Proficient in managing large sections during peak event/game times, anticipating guest needs, and coordinating smoothly with bar and kitchen staff under pressure.
- High-Value Tab & Bottle Service Management – Experienced in handling large checks, bottle service presentations, and upselling premium menu items while ensuring billing accuracy.
- Polished and Professional Presentation – Maintain exceptional standards in table setup, drink presentation, and guest interaction to reflect the upscale nature or the venue.
- Calm Under Pressure – Trained in conflict resolution, incident escalation, and guest recovery techniques to ensure guest satisfaction and uphold brand reputation.
Host and Server
Mikomi Restaurant, West Covina
West Covina
11.2023 - 12.2024
- Greeted guests promptly and professionally, managing waitlists and reservations to ensure efficient table turnover and optimal guest satisfaction.
- Delivered exceptional table service in a fast-paced environment, accurately taking and delivering orders while maintain a friendly and attentive demeanor.
- Collaborated closely with kitchen and bar staff to coordinate timely food and drink deliver, ensuring quality and presentation standards were met.
- Maintained a clean and organized front-of-house area, including menus, hostess stand, and dining sections, contributing to overall guest experience.
- Handled customer concerns and special requests with professionalism and urgency, often resolving issues independently to ensure guest retention.
Care Coordinator
Urban Alchemy, Los Angeles
Los Angeles
12.2022 - 11.2023
- Conducting comprehensive assessments to understand the unique needs and challenges of homeless individuals.
- Developing and implementing individualized care plans to address physical and mental health, substance abuse, housing, and social support needs.
- Connecting clients to essential services such as shelters, medical care, mental health treatment, addiction services, and employment assistance.
- Collaborating with social service agencies, healthcare providers, and community organizations to coordinate care and resources effectively.
- Maintaining detailed records and progress notes to track client outcomes and support data-driven decision-making.
Customer Service Operator
Urban Alchemy, Los Angeles
Los Angeles
01.2022 - 12.2022
- Answering phone calls, emails, or radio transmissions from clients, customers, or personnel in the field.
- Collecting essential information, such as location, nature of the request or incident, and contact details.
- Maintaining clear and concise communication with field personnel to relay instructions, updates, and critical information.
- Maintaining accurate records of calls, incidents, and responses for documentation and reporting purposes.
- Handling unexpected challenges, such as equipment failures, route changes, or escalating situations, by making quick decisions.
- Dispatch appropriate field resources including field practitioners and mental health clinician
Healthcare Recruiter
Staff Today Inc, Covina
Covina
09.2021 - 02.2022
- Collaborating with hiring managers or department heads to understand the specific skills, qualifications, and experience needed for open positions.
- Identifying potential candidates through various channels, such as job boards, social media, referrals, and professional networks.
- Conducting in-person, virtual, or panel interviews to evaluate candidates’ skills, experience, and cultural alignment with the organization.
Administrative Assistant
Kingston Mortgage, Pomona
Pomona
01.2020 - 06.2021
- Collaborating with hiring managers or department heads to understand the specific skills, qualifications, and experience needed for open positions.
- Identifying potential candidates through various channels, such as job boards, social media, referrals, and professional networks.
- Conducting in-person, virtual, or panel interviews to evaluate candidates’ skills, experience, and cultural alignment with the organization.
Education
Communication
Mt. San Antonio College
WalnutSkills
- Strong multitasking
- Efficient task prioritization
- Flexibility
- Maintaining cleanliness
- Discretion and confidentiality
- Exceptional communication
- Proactive approach
- Time management proficiency
- Cash handling
- Exceptional customer service
Certification
- Food Handler Certificate, ServSafe - 2025
Timeline
Suite Attendant
Levy Restaurants
08.2025 - Current
VIP Clientel Server
South Bay Entertainment, Arcadia
12.2024 - Current
Host and Server
Mikomi Restaurant, West Covina
11.2023 - 12.2024
Care Coordinator
Urban Alchemy, Los Angeles
12.2022 - 11.2023
Customer Service Operator
Urban Alchemy, Los Angeles
01.2022 - 12.2022
Healthcare Recruiter
Staff Today Inc, Covina
09.2021 - 02.2022
Administrative Assistant
Kingston Mortgage, Pomona
01.2020 - 06.2021
Communication
Mt. San Antonio College