Paul Pagano
Palm Springs,CA
Summary
Achieved significant guest satisfaction improvements at Crypto Arena by leveraging exceptional communication and multitasking skills. Excelled in maintaining confidentiality and cleanliness, demonstrating flexibility and stress tolerance. Proven track record in enhancing team success and guest experiences, showcasing efficient task prioritization and discretion. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
33
33
years of professional experience
Work History
Suite Attendant
Crypto Arena
12.1999 - Current
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
- Contributed to team success by supporting colleagues during peak periods or absences as required.
- Assisted with luggage handling during check-in and check-out processes, demonstrating professionalism and courtesy at all times.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
- Maintained guest confidentiality, respecting privacy and ensuring discretion in all interactions.
- Displayed strong attention to detail while conducting daily room inspections, identifying any issues or discrepancies for immediate resolution.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Student Teacher
Fairfax High School
01.2012 - 06.2012
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Cultivated positive relationships with administration, teaching staff, and students.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
Suite Attendant
Madison Square Garden
09.1991 - 10.1999
- Maintained detailed records of guest preferences, utilizing information to provide tailored services during future visits.
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
- Contributed to team success by supporting colleagues during peak periods or absences as required.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
- Maintained guest confidentiality, respecting privacy and ensuring discretion in all interactions.
Education
Master of Science - Secondary School Teaching
University of Phoenix
Gardena, CA06.2012
Bachelor of Arts - Child Development
Cal State Los Angeles
Los Angeles, CA06.2006
Associate of Arts -
East Los Angeles College
Monterey Park, CA09.1978
High School Diploma -
South Gate High School
South Gate, CA06.1975
Skills
- Strong multitasking
- Efficient Task Prioritization
- Flexibility
- Maintaining cleanliness
- Exceptional communication
- Discretion and Confidentiality
Timeline
Student Teacher
Fairfax High School
01.2012 - 06.2012
Suite Attendant
Crypto Arena
12.1999 - Current
Suite Attendant
Madison Square Garden
09.1991 - 10.1999
Master of Science - Secondary School Teaching
University of Phoenix
Bachelor of Arts - Child Development
Cal State Los Angeles
Associate of Arts -
East Los Angeles College
High School Diploma -
South Gate High School
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