Zamirah Burrous
Dry Prong,LA
Summary
At Apple Bees, excelled as a Restaurant Hostess by leveraging strong multitasking abilities and exceptional customer service skills to enhance guest satisfaction. Expertly managed high-pressure situations, coordinating seamless dining experiences and training new staff, significantly improving service standards and dining flow. Demonstrated social perceptiveness and relationship building, ensuring personalized guest interactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Apple Bees
03.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Grant Highschool
Dry Prong, LA05.2025
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Handling Complaints
- Personal presentation
- Relationship Building
- Social Perceptiveness
Certification
Customer service certification
Timeline
Restaurant Hostess
Apple Bees
03.2024 - Current
Grant Highschool
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