Zamirah Santos
Springfield,MA
Summary
As a goal-oriented professional with a broad range of experience, including community policing, healthcare, and management, I am poised to advance my career. Seeking an Executive Assistant position at MassMutual, I am eager to harness my organizational skills to drive efficiency and support the company's overarching mission.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Springfield Public Schools
10.2022 - Current
- Provide assistance to SPS Springfield Athletics Director in processing W9 forms and managing payments for game officials, coaches, and ticket staff across all sports programs in Springfield schools, while also maintaining clear communication with game staff to address payment inquiries and provide support
- Oversee coordination of sports events, management of multiple game schedules, and arrangement of bus transportation for all schools and their respective sports teams, ensuring smooth operations for various sporting events.
Real Estate Agent
Berkshire Hathaway Home Services
10.2021 - Current
- Develop sales strategies and represent both buyers and sellers in real estate transactions. This includes facilitating negotiations and ensuring thorough preparation and review of all necessary documents
- Generate leads and build client relationships through various marketing strategies, educational workshops, and networking events. Coordinate appointments for open houses and viewings, always prioritizing exceptional service.
Co-Founder and Instructor
Latin Wildfire Dance Company
01.2016 - Current
- Design curriculum for weekly dance lessons, incorporating cultural education and performance choreography. Oversee social media, design promotional materials, produce content, and manage community engagement online.
- Coordinate and host social dance events, create and execute marketing plans, and often contracted to provide instruction at community events.
Community Police Liaison
Springfield Police Department
04.2022 - 10.2022
- Worked closely with police department personnel and city stakeholders, assisted city residents with quality of life concerns, attended and hosted regular meetings with officers and residents, and managed both non-emergency and 311 related calls, ensuring proper departmental direction
- Served as police department's representative on city committees and neighborhood council meetings, collaborated with city organizations and schools for event organization, supported city attorney with ordinance related court appeals and hearings, and actively engaged with community to address safety concerns and updates.
Sales Advisor and Makeup Artist
Macy's
09.2019 - 07.2020
- Provided expert skincare and makeup consultations, applied makeup for special events, curated personalized product recommendations, and successfully sold Lancôme cosmetic products and services, consistently exceeding monthly sales goals
- Maintained a client book and customer database, fostered strong customer relationships through diligent follow-ups, processed online orders, and created attractive counter displays to enhance customer engagement.
Assistant Manager
Finish Line
06.2018 - 08.2019
- Assisted in leading a team of 28 employees, supervised store sales floor, assessed sales performance, provided feedback, aided in talent acquisition, conducted interviews, and trained new employees
- Handled procedural opening and closing tasks, offered customer support, managed inventory and stockroom, and executed visual merchandising.
Optometric Technician
Vonnahme Eye Care
04.2015 - 01.2016
- Collected and processed patient information, scheduled appointments, handled insurance processing, managed front desk communications, and assisted patients in selecting frames and lenses.
- Conducted a range of optical tests such as interocular pressures, visual acuity, auto refraction, visual fields, as well as fundus photo exams and contact lens fittings, ensuring comprehensive eye care.
Education
Bachelor of Arts in Communication -
University of Massachusetts-Amherst
Amherst, MA05.2018
Associate in Science in Business Administration -
Springfield Technical Community College
Springfield, MA05.2016
Skills
- Management
- Sales and Negotiation
- Problem Solving
- Adobe Creative Suite
- Microsoft Office Suite
- Community Engagement
- Talent Acquisition
- Data Entry
- Digital Marketing
- Customer Service
- Accounts Payable
- Administrative Support
Certification
- Licensed Real Estate Salesperson, MA, (2021)
- Member of the National Association of Realtors (NAR)
Languages
Spanish
Spanish
Timeline
Administrative Specialist
Springfield Public Schools
10.2022 - Current
Community Police Liaison
Springfield Police Department
04.2022 - 10.2022
Real Estate Agent
Berkshire Hathaway Home Services
10.2021 - Current
Sales Advisor and Makeup Artist
Macy's
09.2019 - 07.2020
Assistant Manager
Finish Line
06.2018 - 08.2019
Co-Founder and Instructor
Latin Wildfire Dance Company
01.2016 - Current
Optometric Technician
Vonnahme Eye Care
04.2015 - 01.2016
Bachelor of Arts in Communication -
University of Massachusetts-Amherst
Associate in Science in Business Administration -
Springfield Technical Community College
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