Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zamiya Nealy

Arlington,TX

Summary

Productive Call Center Representative with 2 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Walmart
Arlington, TX
09.2023 - 02.2024
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Updated customer accounts, addresses and contact information within call management databases.

Call Center Representative

Progressive
Arlington, TX
01.2022 - 08.2023
  • Greeted customers and provided prompt, courteous service.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Verified accuracy of customer data entered into the system.
  • Provided quotes on various types of insurance policies.
  • Advised customers on available coverage options that best fit their individual needs.
  • Navigated computer system to look up customer information and update policies.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.

Education

High School Diploma -

Everman High School
Everman, TX
05-2021

Skills

  • Call Center Customer Service
  • Issue Resolution
  • Customer Complaint Resolution
  • Logging Call Information
  • Customer Support
  • Webchat Assistance
  • Delivery Tracking
  • Account Updating
  • Call Documentation Skills
  • Livechat
  • Sales Strategy
  • Membership Renewals

Languages

English
Professional

Timeline

Call Center Representative

Walmart
09.2023 - 02.2024

Call Center Representative

Progressive
01.2022 - 08.2023

High School Diploma -

Everman High School

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Zamiya Nealy