Zamiyah McDonnaugh

• Provide daily leadership and supervision for a team of 11 Medical Assistants, supporting workflow efficiency, accountability, and quality patient care.
• Assist the Practice Manager with interviews, onboarding, training, and employee development.
• Manage provider and Medical Assistant schedules to ensure appropriate staffing and office coverage.
• Oversee inventory management and support cost-effective resource utilization to maintain daily operations.
• Lead practice huddles and collaborates with leadership to improve communication, patient flow, and team performance.
• Serve as an Epic Super User and Liaison Ambassador, providing workflow support, and partnering with leadership on solutions, and collaboration across teams.
• Assist with managing multiple Epic desktops and message pools to support timely communication, task completion, and efficient office operations.
• Complete monthly trackers and assist with performance monitoring, compliance goals, and process improvement initiatives
• Support daily site operations by identifying workflow barriers

• Provided clinical support in outpatient setting, including obtaining and documenting vital signs, patient health histories, and preparing exam and treatment rooms for adult and pediatric patients.
• Assisted providers with daily patient care workflows by ensuring necessary supplies, equipment, and documentation were available for efficient visits.
• Collected laboratory specimens and performed point-of-care testing while following established clinical procedures and safety protocols.
• Completed patient prior authorizations and assisted with care coordination to support timely access to services.
• Managed electronic medical records (EMR), maintained accurate patient documentation, and supported efficient patient flow.
• Assisted with training and onboarding new Medical Assistants by providing guidance on workflows, procedures, and office expectations.
• Collaborated with providers and clinical teams to promote quality patient care and a positive patient experience.

• Provided clinical support in a fast-paced outpatient hospital setting, including obtaining and documenting vital signs and patient health histories for adult and pediatric patients.
• Prepared examination and treatment rooms with necessary instruments and supplies to support efficient patient care.
• Collected laboratory specimens and performed point-of-care testing.
• Completed patient prior authorizations and assisted with patient care coordination.
• Managed electronic medical records (EMR) and maintained accurate patient documentation.

• Supported daily physician office operations, including patient intake, documentation, referrals, and clinical procedures.
• Administered immunizations, coordinated referrals, verified insurance information, and maintained accurate patient records.

• Supervised daily operations, trained employees, managed inventory, and supported team performance.
• Monitored store performance metrics and implemented strategies to improve Key Performance Indicators (KPIs), including sales performance, customer service goals, and productivity.