Zamya Figueroa
San Diego,CA
Summary
Skilled in patient coordination and stress management, I excelled at Rady Children's Hospital, enhancing patient service and streamlining surgical procedures. Demonstrated expertise in medical terminology and insurance verification, significantly improving pre-authorization efficiency. My proactive approach and ability to maintain calm under pressure have consistently improved patient experiences and operational workflows.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Rady Children's Hospital Of San Diego
03.2020 - Current
- Back-up lead for the PAR team
- Scheduling urgent referrals, answering the in-basket messages and paging the on-call provider
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
Surgical Scheduler
Rady Children's Hospital
12.2024 - Current
- Coordinated with facilities to set up surgeries
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Processed medical insurance claims and payments.
Medical Assistant
Rady Children's Hospital
03.2020 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Caregiver, Special Needs
Casa De Los Amigos
08.2018 - 04.2020
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Prepared meals and snacks and fed clients.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
Medical Assistant
Health Occupation Center
Santee, CA12-2019
Skills
- Patient coordination
- Stress management techniques
- Scheduling expertise
- Medical terminology proficiency
- Insurance verification
- Surgical procedures
- Schedule coordination
- Pre-authorization management
- Obtaining authorizations
Timeline
Surgical Scheduler
Rady Children's Hospital
12.2024 - Current
Patient Access Representative
Rady Children's Hospital Of San Diego
03.2020 - Current
Medical Assistant
Rady Children's Hospital
03.2020 - 10.2024
Caregiver, Special Needs
Casa De Los Amigos
08.2018 - 04.2020
Medical Assistant
Health Occupation Center
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