Zamzam Muhumed

Work From Home

• Managed high levels of call flow and responded to [Type] technical support needs.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Assisted with updating technical support best practices for use by team.
• Responded promptly to incoming sales leads and requests for technical support.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed and configured operating systems and applications.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Documented support interactions for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
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I also work on scheduling in home appointment for if we can not resolve the issue over the phone, as well as troubleshooting computer, TV, Printer.

Other duties I did was also placing sales order for clients that they want and sometime we did live chat with Client.

• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Processed debit and credit card and electronic check payments

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Researched accounts and completed due diligence to resolve collection problems.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Monitored customer accounts for payment delinquency and initiated collection efforts.

• Assisting customer with apparel services
• Answering phones and help people find what they need
• Monitored work area clean up when needed
• Weber OC Law Firm- collection
• I was working us answering the phone for clients and make payments as well, I was also issuing a garnishment for people who were not making payment to their account
• I have also made an outbound calling to clients, send emails and finally do a making a settlement for paying off their accounts
• Work from home job
• Best Buy
• I work as customer service I do scheduling, troubleshooting computer, TV, Printer, I also do sales for placing an order for clients that wants
• I also sometime do live chat work as well if we are not busy
• I also do an return/ exchange for orders that clients wants to
• I start to work with best buy on 6/1/2020 and still work with them from home
• Engaged customers in social conversations to create pleasant and easy shopping experience.