Summary
Overview
Work History
Skills
Timeline
Waitress
Zana Civcija

Zana Civcija

Norfolk,VA

Summary

Ambitious Waitress with 6 years of experience serving in cruise ships establishments. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service. Friendly [waitress] with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized waitress with experience in international restaurant environments. Virginia Beach zip 23451 zanacivcija1991@hotmail.com (123)-456-7890 abrahambb29@icloud.com Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

9
9
years of professional experience

Work History

WAITRESS

Golden Eagle Diner
04.2022 - 01.2023
  • Greeted new customers
  • Maintained customer satisfaction
  • Getting order of food and beverage
  • Full knowledge of menus

WAITRESS

Princess Cruises
01.2014 - 01.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Used cash registers and credit card machines to cash out customers
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Greeted new customers, discussed specials and took drink orders
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Bussed and reset tables to keep dining room and work areas clean
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times

Skills

  • Cleanliness Standards
  • Credit Card Transaction processing
  • Guest Relations
  • Table Setting arrangements

Timeline

WAITRESS

Golden Eagle Diner
04.2022 - 01.2023

WAITRESS

Princess Cruises
01.2014 - 01.2022
Zana Civcija