Summary
Overview
Work History
Education
Skills
Websites
Relocation
Personal Information
References
Timeline
Intern

Zana Gaines

Toms River,NJ

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Dental Coordinator

Select Management
08.2022 - Current
  • Front desk dental coordinator
  • Checking in/outpatients
  • Patient Data entry
  • Email management, answering phone calls/text messages
  • Excellent customer service and correspondence
  • Troubleshooting over the phone with patients
  • Teaching and providing oral health knowledge.

Customer Service Representative

First Student
10.2019 - 07.2022
  • Remote/ Hybrid job position
  • Answering inbound calls, and making follow-up calls
  • Emails management to and from clients and coworkers
  • Creating quotes and travel itineraries
  • Reaching daily sales goals
  • Excellent customer service
  • Troubleshooting with technical problems for customers
  • Establishing great long-lasting customer relationships.

Customer Service Representative

Theranostix, Inc.
07.2020 - 12.2020
  • Hybrid/Remote position
  • Answering incoming client calls from patients and medical offices
  • Data entry, Excel sheets, OneDrive, Access
  • Hard copy reporting
  • Email management, mailing pathology reports via certified mail
  • Supply stock
  • Specimen retrieval and data recorded
  • COVID-19- Office closed.

Dental Assistant

EASTERN DENTAL
07.2017 - 09.2019
  • Greeting and seating patients
  • Getting to know patient's oral history
  • Assisting 4 handed dentistry
  • Appointment scheduling, treatment planning
  • Charting patient dental health
  • Supply stock
  • Advocating and teaching oral health education.

HEA Clerk

Ocean Inc
01.2016 - 06.2017
  • Home Energy Assistant front window clerk
  • Data entry for state funding corporation
  • Processing applications for non-profit state funding programs
  • Excellent customer service and establishing customer service relationships.

Education

DIPLOMA -

AMERICAN INSTITUTE
06.2015

High school diploma -

TOMS RIVER HIGH SCHOOL NORTH
06.2013

Skills

I believe I possess customer service skills that cannot be taught Ability to pick up on new techniques or information quickly Go-getter attitude and the work ethic to match

  • Insurance Verification
  • Case Presentation
  • Phone Etiquette
  • HIPAA Compliance
  • Assisting
  • Customer Service Skills (10 years)
  • Key Holder
  • Retail Management
  • Sales
  • Management
  • Cash
  • Microsoft Office
  • Marketing
  • Word
  • EMR
  • Phlebotomy
  • Retail sales
  • Patient Care
  • Computer literacy
  • B2B sales
  • Customer support
  • Schedule Management
  • Dental Assisting
  • Laboratory Experience
  • Personal Assistant Experience
  • Social Media Management
  • Personal assistant experience
  • Cash handling
  • Documentation review
  • Schedule management
  • Social media management
  • Medical records
  • EMR systems
  • Laboratory experience
  • Medical terminology
  • Leadership (3 years)
  • Dental Terminology
  • Patient Scheduling

Relocation

  • Toms River, NJ
  • Lakewood, NJ
  • Neptune City, NJ

Personal Information

Title: Customer Service Specialist/Marketing & virtual Assistant

References

References available upon request.

Timeline

Dental Coordinator

Select Management
08.2022 - Current

Customer Service Representative

Theranostix, Inc.
07.2020 - 12.2020

Customer Service Representative

First Student
10.2019 - 07.2022

Dental Assistant

EASTERN DENTAL
07.2017 - 09.2019

HEA Clerk

Ocean Inc
01.2016 - 06.2017

DIPLOMA -

AMERICAN INSTITUTE

High school diploma -

TOMS RIVER HIGH SCHOOL NORTH

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