Zana Rayson

McKinney,TX

Summary

Highly motivated and adaptable professional background in customer service, sales and food service. Skilled in communication, problem solving and handling customer inquiries with professionalism and empathy. Proven ability to thrive in fast-paced environments, manage multiple tasks, and learn new systems quickly. Eager to bring a positive attitude, strong work ethic, and a commitment to delivering excellent customer service to a call center or front desk role.

Overview

years of professional experience

Work History

Customer Service Representative

Texas Retina Associates

03.2024 - 10.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Contributed to positive team culture, driving motivation and productivity among peers.
Increased customer satisfaction by addressing and resolving complex issues effectively.
Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Handled 60-110 incoming calls a day

Cafeteria Worker

Longview ISD

08.2022 - 01.2024

Cleaned and sanitized surfaces, tools, and equipment.
Restocked condiments, beverages, and utensils per expected use levels.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Prepared ingredients and recipe components ahead of time.
Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
Received and stored incoming supplies according to procedures.
Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
Provided exemplary service to students, staff, and visitors.

Optician

Kilgore Eye Care Center

06.2019 - 07.2022

Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.

Education

Medical Office Support Certificate - Medical

Collin County Community College

Plano, TX

05-2026

Skills

Team collaboration
Adaptability to new systems
Organizational and time
Corporate communications
Problem solving
Customer service

Attention to details
Multi-tasking and prioritization
Data entry
Complaint handling
Payment processing
Appointment scheduling

Timeline