Zana Shilling
Charlotte
Summary
Professional service worker prepared to excel in this role. Experience handling customer transactions, maintaining inventory, and ensuring clean, safe environment. Strong focus on teamwork and adaptability with changing needs. Reliable with skills in customer service, cash handling, and problem-solving.
Overview
9
9
years of professional experience
Work History
Gas Station Attendant
Meijer
11.2023 - Current
- Managed fuel inventory and ensured timely replenishment to maintain operational efficiency.
- Assisted customers with fuel purchases and provided accurate information on products and services.
- Operated cash register, processed transactions, and balanced cash drawer at end of shifts.
- Monitored safety protocols to ensure compliance with health regulations and company policies.
- Trained new employees on service standards, equipment use, and customer interaction techniques.
- Collaborated with team members to streamline workflow and improve customer service experience.
Resident Services Assistant
Sensations Memory Care
10.2023 - 11.2023
- Made regular inspections to ensure that residents and areas were safe and secure.
- Enforced rules and regulations to ensure smooth and orderly operation of dormitory programs.
- Answered calls, took messages, and delivered messages to support facility communications.
Lead Teacher
Center for Children
08.2023 - 09.2023
- Planned lessons with logical sequence objectives, based on curriculum.
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
- Collaborated with counselors and company standards to optimize daily care of children.
- Planned and implemented activities with staff members to assess and solve challenges.
Custodian
GRBS
09.2021 - 08.2022
- Cleaned and sanitized restrooms and common areas to implement process changes.
- Performed preventative and scheduled maintenance services.
- Completed additional assigned tasks such as product stocking, sweeping, etc.
Certified Nursing Assistant
ECHRS
03.2019 - 10.2021
- Administered patient care, including assisting with daily activities and mobility support.
- Monitored vital signs, documenting changes and reporting concerns to nursing staff promptly.
- Assisted in maintaining a clean and safe environment for patients, adhering to infection control protocols.
- Collaborated with healthcare team to develop individualized care plans for patients' needs.
Cashier
Walmart
07.2020 - 08.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
Customer Service Cashier
Burger King
10.2017 - 02.2018
- Processed customer transactions efficiently using POS systems, ensuring accurate cash handling and inventory management.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly to enhance satisfaction.
- Trained new hires on best practices for cash handling and customer service protocols to improve team performance.
- Monitored stock levels and coordinated with management to ensure product availability during peak hours.
Cashier
McDonald’s
06.2016 - 07.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily receipts.
- Assisted customers with product inquiries and provided exceptional service.
Education
Nursing/ Psychology
Western Michigan University
Kalamazoo, MIOlivet High School
Olivet, MI06.2021
Skills
- Customer Experience
- Service Quality
- Resident Relations
- Interdisciplinary Care
- Problem-solving
- Cash handling
- Stocking
- Operating cash register
- Cash handling expertise
- Stocking shelves
- Reliability and punctuality
- Punctual and reliable
- Flexible schedule
- Fuel safety
- Patience and empathy
- Sales assistance
- Cleanliness and hygiene
- Age verification
- Lottery ticket sales
- ID verification
- POS systems
Timeline
Gas Station Attendant
Meijer
11.2023 - Current
Resident Services Assistant
Sensations Memory Care
10.2023 - 11.2023
Lead Teacher
Center for Children
08.2023 - 09.2023
Custodian
GRBS
09.2021 - 08.2022
Cashier
Walmart
07.2020 - 08.2021
Certified Nursing Assistant
ECHRS
03.2019 - 10.2021
Customer Service Cashier
Burger King
10.2017 - 02.2018
Cashier
McDonald’s
06.2016 - 07.2017
Nursing/ Psychology
Western Michigan University
Olivet High School
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