Zanab Alzerj
Care & Communications Specialist
Clarkston,GA
Summary
Compassionate and dedicated professional with hands on experience supporting children in structured environments. Passionate about helping individuals develop positive behaviors through patience, empathy, and reinforcement strategies. Skilled in effective communication, data collection, and adapting to diverse needs. I am currently pursuing RBT certification to apply evidence-based behavioral techniques in a supportive and engaging manner.
Overview
8
8
years of professional experience
6
6
Certifications
1
1
Language
Work History
Elite Service Associate
Delta Vacations
02.2024 - 11.2024
- Handling inbound service calls
- Booking Packages for customers that included flights, hotels, car rentals/transportation
- Identifying issues with customers and finding solutions to problems
- Interacting with a diverse group of customers and colleagues
- Communicating information about Delta Vacations', Products, services, policies, and procedures
- Listening effectively
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Manager
Therapy Lounge & Café
08.2017 - 02.2019
- Managed Multiple locations
- Inventory and vending management
- Cash management and closing settlements
- Staffing and employee schedules, people management, adherence and daily responsibilities
- Escalated Customer interactions, customer satisfaction and service recovery
- Operations management adjustments
Teaching Internship
American International School of Egypt
01.2017 - 03.2017
- Interned for a fourth-grade class
- Responsible of organizing and assessing students work
- Building relationships with each individual student
- Created a learning atmosphere focused on educating children to meet the goals
- Evaluated student performance, including grading exams, quizzes, assignments, and papers
Education
No Degree - Ancient History
Georgia State University
Clarkston, United States 05.2001 -
Skills
Collaborative Teamwork
Certification
Certified Practitioner of Neuro-Linguistic Programming
Timeline
Elite Service Associate
Delta Vacations
02.2024 - 11.2024
Coursera; Foundations: Data, Data, Everywhere
12-2022
Certified Practitioner of Neuro-Linguistic Programming
08-2021
Certified Practitioner of Neuro-Linguistic Programming Coaching
08-2021
Certified Practitioner of Time Line Therapy
08-2021
Certified Practitioner of Hypnotherapy
08-2021
Manager
Therapy Lounge & Café
08.2017 - 02.2019
Teaching Internship
American International School of Egypt
01.2017 - 03.2017
Certification of Parenting Education
11-2012
No Degree - Ancient History
Georgia State University
05.2001 -
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