KAREN RUDDOCK
Charlotte,NC
Summary
Airline Operations Professional with over 15 years in administrative support, technical operations, and airport security. Expertise in scheduling coordination, records management, and ensuring data accuracy in high-pressure environments. Proven track record in regulatory compliance and fostering collaboration across aviation and customer service sectors.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Elite Service Associate
Delta Vacations
09.2023 - Current
- Provide airline customer support and operational coordination for complex travel requests.
- Manage reservations, itinerary changes, and service recovery with high accuracy.
- Maintain detailed records and ensure precise data entry across multiple systems.
- Collaborate with airline partners to support operational efficiency and customer satisfaction.
- Provide airline customer support and operational coordination for complex travel requests.
Office Manager
Ward and Sons Auto Group
Lancaster, USA
08.2022 - 09.2023
- Managed daily administrative operations, scheduling, and workflow coordination.
- Maintained records, reports, and documentation supporting business operations.
- Supported leadership with communication, organization, and office efficiency.
Remote Guarding Officer
Global Guardian
Charlotte, USA
02.2021 - 10.2021
- Monitored security systems and responded to operational alerts in real time.
- Coordinated emergency response with law enforcement and first responders.
- Maintained accurate incident logs and operational reports.
Human Services Specialist
Department of Social Services
Charlotte, USA
02.2020 - 12.2020
- Processed applications and verified documentation for eligibility determinations.
- Maintained confidential records with high accuracy and compliance standards.
- Provided administrative support to case management and operational teams.
Transportation Security Officer
Transportation Security Administration (TSA)
Charlotte, USA
12.2010 - 01.2020
- Performed passenger and baggage screening in compliance with federal aviation regulations.
- Supported safe and efficient airport operations in a high-volume environment.
- Maintained accurate documentation and incident reporting.
- Collaborated with airline and airport personnel to ensure secure operations.
Education
Bachelor of Arts - Sociology
York College, City University of New York (CUNY)
Jamaica, NY 08.2015 - 01.2018
Skills
- Airport & Airline Operations Support
- FAA / TSA Regulatory Compliance
- Data Entry & Reporting Accuracy
- Records management
- Scheduling & Calendar Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Administrative & Staff Assistant Support
- Cross-Functional Communication
- Customer service
Timeline
Elite Service Associate
Delta Vacations
09.2023 - Current
Office Manager
Ward and Sons Auto Group
08.2022 - 09.2023
Remote Guarding Officer
Global Guardian
02.2021 - 10.2021
Human Services Specialist
Department of Social Services
02.2020 - 12.2020
Bachelor of Arts - Sociology
York College, City University of New York (CUNY)
08.2015 - 01.2018
Transportation Security Officer
Transportation Security Administration (TSA)
12.2010 - 01.2020