Zanadia Thomas
Mary Esther,FL
Summary
Reliable with exceptional customer service skills and relationship-building strengths. Courteous and friendly when communicating with customers, answering all and any questions guests may have. Constantly finding new ways to exceed customers' expectations with personalized service. Dedicated to welcoming customers and providing comprehensive service.
Overview
3
3
years of professional experience
Work History
FSS Contractor
Hurlburt Field
Mary Esther, FL
04.2023 - Current
- Provided customer service by greeting patrons, taking orders, and answering questions about menu items.
- Stored prepared foods properly following established guidelines for labeling and dating.
- Cleaned work stations after each shift to maintain sanitary conditions during operation hours.
Retail Sales Associate
Reebok Outlet
Destin, FL
12.2022 - 04.2023
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Hostess
Flounder's Chowder House
Gulf Breeze, FL
05.2022 - 12.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Fast Food Crew Member
Wendys Restaurant
Crestview, FL
01.2022 - 03.2022
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Office Administrative Assistant
Green Technology
Crestview, FL
10.2021 - 12.2021
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
Hostess
Flounder's Chowder House
Gulf Breeze, FL
03.2021 - 10.2021
- Informed servers of newly seated parties for speedy service.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
High School Diploma -
Booker T Washington High School
Pensacola, FL06.2021
Skills
- Guest Experience Management
- Active Listening and Communication
- Warm and Welcoming
- Engaging with Diverse Customers
- Problem Solving
- Organization
- Adaptability
- Teamwork
Timeline
FSS Contractor
Hurlburt Field
04.2023 - Current
Retail Sales Associate
Reebok Outlet
12.2022 - 04.2023
Hostess
Flounder's Chowder House
05.2022 - 12.2022
Fast Food Crew Member
Wendys Restaurant
01.2022 - 03.2022
Office Administrative Assistant
Green Technology
10.2021 - 12.2021
Hostess
Flounder's Chowder House
03.2021 - 10.2021
High School Diploma -
Booker T Washington High School
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