Zanaisha Whitley
Houston,TX
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
9
9
years of professional experience
Work History
Customer Loyalty Retention Specialist
DIRECTV
03.2020 - 11.2024
- Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
- Uncover customer wants, interests and needs in each customer interaction to effectively save product and offer additional products and services
- Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in virtual setting
- Utilize virtual communication tools to engage with manager or support team for assistance Remain proficient in explaining customer bills as well as managing billing, rate plan and feature matters for one or more products or services
- Adhere to set schedule including breaks, lunches and scheduled open time to ensure availability to answer customer's call and provide exceptional service
- Provided excellent customer service and provided answers to client questions within set standards
Security Officer
Allied Universal Security
02.2022 - 06.2023
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Debt Collector
Altran
07.2015 - 02.2019
- Used scripted conversation prompts to convey current account information and obtain payments
- Taking payments over phone
- Making settlements with consumers
- Making outbound phone calls
- Taking incoming phone calls
Daycare Teacher/Administrative Assistant
Chris Kidz
04.2016 - 08.2018
- Supervise and monitor safety of children in their care
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Prepare meals and organize mealtimes and snacks for children
- Engaged with children on individual basis to build positive relationships and promote learning
- Organize activities or implement curriculum that allow children to learn about the world and explore interests
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Coached new employees on administrative procedures, company policies and performance standards
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
Education
Bachelors - Education
Prairie View A & M University
Prairie View, TX12.2027
High School Diploma -
Manvel High School
Manvel, TX06.2015
Skills
- Great Communication Skills
- Great Problem Solver
- Student Motivation and Engagement
- Effective Discipline Measures
- Strong Organizational Skills
- Appointment Coordination
- Document and File Management
Timeline
Security Officer
Allied Universal Security
02.2022 - 06.2023
Customer Loyalty Retention Specialist
DIRECTV
03.2020 - 11.2024
Daycare Teacher/Administrative Assistant
Chris Kidz
04.2016 - 08.2018
Debt Collector
Altran
07.2015 - 02.2019
High School Diploma -
Manvel High School
Bachelors - Education
Prairie View A & M University
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