Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZANAISHA WHITLEY

Houston,Tx

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Loyalty Retention Specialist

DIRECTV
03.2020 - 10.2023
  • Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
  • Uncover customer wants, interests and needs in each customer interaction to effectively save product and offer additional products and services
  • Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in virtual setting
  • Utilize virtual communication tools to engage with manager or support team for assistance
  • Remain proficient in explaining customer bills as well as managing billing, rate plan and feature matters for one or more products or services
  • Adhere to set schedule including breaks, lunches and scheduled open time to ensure availability to answer customer's call and provide exceptional service
  • Provided excellent customer service and provided answers to client questions within set standards.

Clerk

Altran
07.2015 - 03.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Education

High School Diploma -

Manvel High School
Manvel, TX
06.2015

Skills

  • Great Communication Skills
  • Great Problem Solver
  • Student Motivation and Engagement
  • Effective Discipline Measures
  • Strong Organizational Skills
  • Appointment Coordination
  • Document and File Management
  • Bookkeeping
  • File Maintenance
  • Database Entry
  • Relationship Building
  • Schedule and Calendar Management

Timeline

Customer Loyalty Retention Specialist

DIRECTV
03.2020 - 10.2023

Clerk

Altran
07.2015 - 03.2020

High School Diploma -

Manvel High School

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ZANAISHA WHITLEY