Zandara Hankins
Columbus,OH
Summary
Dynamic culinary professional with extensive experience at Nationwide Children's, excelling in food preparation and team coordination. Proven track record in enhancing operational efficiency and customer satisfaction through meticulous attention to detail and strong food safety knowledge. Highly motivated to deliver exceptional service while maintaining cleanliness and organization in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Line Cook
Nationwide Children's
Columbus, OH
09.2023 - 04.2026
- Prepared high-quality meals following standardized recipes and safety guidelines.
- Operated kitchen equipment, ensuring proper use and maintenance for optimal performance.
- Collaborated with team members to streamline food preparation processes and enhance efficiency.
- Assisted in inventory management by tracking supplies and minimizing waste during operations.
- Maintained cleanliness and organization of workstations to adhere to health regulations.
- Supported training of new staff on kitchen protocols and operational standards.
- Adapted quickly to changing demands in a fast-paced environment while maintaining quality standards.
- Implemented best practices for food storage, reducing spoilage and increasing ingredient freshness.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Bistro Supervisor
Marriott Courtyard
Grove City, OH
11.2020 - 10.2024
- Supervised daily bistro operations, ensuring high-quality service delivery and guest satisfaction.
- Trained and developed team members in food safety practices and customer engagement techniques.
- Managed inventory control, minimizing waste while maintaining menu consistency and availability.
- Implemented staff scheduling to optimize workflow and enhance team efficiency during peak hours.
Cashier
Starbucks
Brooklyn, NY
04.2015 - 10.2019
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Handled cash register operations, ensuring accurate cash management and reporting.
- Trained new staff on operational procedures and customer service standards effectively.
- Implemented promotional strategies to increase awareness of seasonal offerings and specials.
Dietary Manager
Wesley Glen
New Albany, OH
04.2014 - 07.2016
- Managed dietary schedules and menus to meet resident nutritional needs.
- Supervised food service staff, ensuring adherence to safety and sanitation standards.
- Developed and implemented training programs for new dietary employees.
- Collaborated with healthcare professionals to assess dietary requirements of residents.
- Conducted regular audits of food quality and presentation in dining services.
- Led initiatives to enhance meal variety and improve resident satisfaction scores.
- Evaluated vendor performance and negotiated contracts for food supplies.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
Education
Associate of Science - Business Management
College of New Rochelle
Brooklyn, NY03.2022
Skills
Time management
Attention to detail
Highly motivated
Cleaning and organization
Professional attitude
Customer service
Reliable and trustworthy
Food preparation
Active listener
Team coordination
Food safety knowledge
Food safety
Cleanliness standards
Timeline
Line Cook
Nationwide Children's
09.2023 - 04.2026
Bistro Supervisor
Marriott Courtyard
11.2020 - 10.2024
Cashier
Starbucks
04.2015 - 10.2019
Dietary Manager
Wesley Glen
04.2014 - 07.2016
Associate of Science - Business Management
College of New Rochelle