ZANDERA DANIELS DURHAM

Work History

Owner / Executive Nurse Manager

Angels of Mercy Private Homecare

Georgia

11.2001 - Current

Managed private homecare operations of facility with over 125 clients, overseeing caregiver performance and ensuring quality standards in service delivery and client coordination.
Supported individualized care planning, coordinating staffing and facilitating family communication during transitions from hospital or rehabilitation to home.
Developed care policies aligned with client needs, compliance requirements, and service standards.
Supervised caregivers, assigning schedules and resolving staffing gaps efficiently.
Coordinated client intake, assessments, and individualized care plan updates.
Monitored service quality, addressing concerns and strengthening caregiver performance.
Managed payroll, billing, and administrative records with accuracy.
Coordinated and managed care for clients receiving Medicaid-funded home and community-based services through Georgia's Service Options Using Resources in a Community Environment (SOURCE) and Community Care Services Program (CCSP).
Collaborated with Medicaid case managers, healthcare providers, caregivers, clients, and families to facilitate appropriate services and continuity of care
Monitored client needs, changes in health status, and service delivery to support individualized care plans and prevent avoidable hospitalizations or institutional placement.
Facilitated communication between interdisciplinary healthcare teams and community-based service providers to address barriers to care and promote client safety.
Oversaw the delivery of personal care and supportive services in accordance with Medicaid waiver program requirements, individualized service plans, and applicable regulatory standards.

Owner / Operator

Bay’s Haven Personal Care Home

Georgia

04.2025 - 09.2026

Directed residential care operations, organized staff activities, facilitated resident services, and addressed regulatory responsibilities for an 18-bed personal care home.
Directed daily personal care home operations, ensuring consistent resident support and service quality.
Supervised caregiving staff, assigned duties, and maintained consistent coverage across shifts and resident needs.
Managed resident admissions, care plans, and ongoing family communication.
Monitored compliance with state licensing, safety, and sanitation requirements.
Coordinated meal service, housekeeping, and medication support routines.
Resolved resident concerns promptly, preserving

Staff Registered Nurse

Piedmont Macon Medical Center

Georgia

08.2023 - 04.2024

Delivered acute-care nursing to medical-surgical and complex patient populations, collaborating with multidisciplinary teams to ensure comprehensive patient management.
Assessed 5-6 patients' conditions and prioritized care plans in a fast-paced acute care environment per shift.
Administered medications and treatments while monitoring responses and documenting updates in electronic medical records.
Coordinated treatment plans with physicians and interdisciplinary teams.
Implemented medication and IV administration, catheter insertion, and airway management.

RN Case Manager

WellCare Health Plans

Georgia

09.2014 - 02.2015

Coordinated managed-care case management activities and member services, contributing to quality initiatives including HEDIS of a coase load of 10-14 members.
Coordinated care plans for complex members across medical, behavioral, and social service needs.
Reviewed utilization and clinical records to support appropriate service authorization decisions.
Educated members on self-management strategies, preventive care, and available plan resources.
Conducted comprehensive member assessments to develop individualized care plans and coordinate appropriate services.

Nurse Manager

Amazing Grace Personal Care Services

Georgia

01.1998 - 10.2001

Provided nursing management and oversight in a personal care services setting, supporting staff and coordinating client care for 100 members.
Coordinated patient assessments, care plans, and documentation for continuity of service.
Reviewed resident assessments and updated care documentation for accuracy and continuity.
Coordinated communication between families, caregivers, and clinical staff to resolve care concerns.
Monitored medication administration practices and reinforced adherence to physician orders.
Evaluated care delivery processes and implemented improvements to support service quality.
Reviewed client assessments and updated individualized care plans for changing needs.
Monitored documentation accuracy, supporting compliance with care protocols and regulations.
Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
Oversaw the delivery of personal care and supportive services in accordance with Medicaid waiver program (CCSP) requirements, individualized service plans, and applicable regulatory standards.

Registered Nurse

Medical Center of Central Georgia

Georgia

1997 - 1999

Provided nursing care and collaborated with clinical teams to enhance patient assessment, treatment, and continuity of care.
Assessed patient conditions and prioritized nursing interventions based on acuity and clinical findings.
Administered medications and monitored responses while maintaining safety and documentation standards.
Collaborated with physicians, therapists, and care teams to coordinate individualized treatment plans.
Educated patients and families on treatment plans, discharge instructions, and self-care requirements.
Monitored vital signs and identified changes requiring prompt clinical escalation.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Assessed patient conditions and updated care plans to support timely clinical interventions.
Administered medications and monitored responses while maintaining safe medication practices.
Documented care activities in electronic health records for accurate clinical continuity.
Coordinated communication with physicians and care teams to support treatment decisions.
Educated patients and families on recovery plans, medications, and discharge instructions.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Managed patients recovering from medical or surgical procedures.

Assistant Director of Nursing

Brian Center

Georgia

01.1992 - 01.1997

Facilitated nursing department leadership and oversaw staff in clinical practices and resident care operations of a 110-bed skilled nursing facility.
Directed daily nursing operations, ensuring consistent compliance with resident care standards and facility protocols.
Supervised licensed nurses and CNAs, reinforcing accountability and clinical performance across shifts.
Coordinated care plans with interdisciplinary teams to support accurate resident assessments and service delivery.
Reviewed documentation for completeness, improving chart accuracy and regulatory readiness.
Supported infection control initiatives, reinforcing adherence to safety and quality assurance requirements.
Mentored nursing staff, strengthening clinical skills, communication, and shift coordination.
Assisted with staffing schedules and workflow adjustments to maintain efficient unit coverage.
Performed rounds to observe care and interview staff, residents, and families.
Assisted with survey readiness by organizing records and correcting deficiencies.
Communicated with physicians, families, and interdisciplinary teams to resolve care issues.
Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
Coordinated daily staffing assignments to maintain coverage and support patient needs.
Reviewed care plans for accuracy, alignment, and timely updates.
Monitored compliance with state regulations, internal policies, and documentation requirements.

Registered Nurse

Coliseum Hospital

Georgia

01.1991 - 01.1992

Documented assessments, interventions, and progress notes accurately in electronic health records.
Supported infection control practices and maintained compliance with nursing protocols.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Managed patients recovering from medical or surgical procedures.
Assessed patient conditions and updated care plans to support timely clinical interventions.
Administered medications and monitored responses while maintaining safe medication practices.
Documented care activities in electronic health records for accurate clinical continuity.
Coordinated communication with physicians and care teams to support treatment decisions.
Educated patients and families on recovery plans, medications, and discharge instructions.

Summary

Overview

Work History

Owner / Executive Nurse Manager

Owner / Operator

Staff Registered Nurse

RN Case Manager

Nurse Manager

Registered Nurse

Assistant Director of Nursing

Registered Nurse

Education

MBA - Business Administration

Bachelor of Science - Nursing

Skills

Certification

Timeline

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