Zandra Nelson

Patient Care: Assist with daily living activities such as bathing, dressing, grooming, and toileting.

Monitoring Vital Signs: Measure and record patients' vital signs, including blood pressure, temperature, pulse, and respiration.

Assisting with Mobility: Help patients with walking, transferring, and repositioning to prevent pressure ulcers and falls.

Feeding Assistance: Aid patients with eating and drinking, ensuring they receive adequate nutrition.

Medical Equipment: Assist with the use of medical equipment and report any malfunctions or concerns.

Observing and Reporting: Monitor patients' conditions and report any changes to nursing staff or healthcare providers.

Documentation: Maintain accurate records of patient care, including observations and interventions.

Hygiene and Sanitation: Ensure that patient areas are clean and sanitary, following infection control protocols.

Emotional Support: Provide companionship and emotional support to patients, addressing their concerns and needs.

Collaboration: Work closely with registered nurses and other healthcare professionals to deliver comprehensive patient care.

Customer Interaction: Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests.

Issue Resolution: Resolve customer issues and complaints by providing accurate information and effective solutions.

Data Entry: Accurately input and update customer information and call details into the company’s database or CRM system.

Product/Service Information: Provide detailed information about products or services, including pricing, features, and promotions.

Follow-Up: Conduct follow-up calls or communications to ensure customer satisfaction and address any further issues.

Call Documentation: Maintain detailed records of customer interactions, including inquiries, actions taken, and resolutions provided.

Adherence to Protocols: Follow company policies and procedures for handling calls, including compliance with quality standards and scripts.

Problem Identification: Identify and escalate complex issues to higher-level support or management when necessary.

Feedback Collection: Gather and report customer feedback to help improve products, services, and processes.

Team Collaboration: Work with team members and supervisors to achieve performance goals and contribute to a positive work environment.