Zane Burbage
Virginia Beach,VA
Summary
Organized and focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee, documentation and maintaining files and records. Familiar with the standards set by the ServSafe National Restaurant Association.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Roane's Pizzeria
Roane Family
Virginia Beach, Virginia
09.2025 - Current
- Cooked menu items according to recipes and presentation standards.
- Monitored food quality and freshness, contributing to high restaurant standards and customer satisfaction.
- Managed cooking of multiple orders during peak hours to ensure timely service. during busy periods.
- Collaborated with diverse coworkers to resolve product and service issues, enhancing team effectiveness.
- Ensured cleanliness and organization of workstations and kitchen areas to support efficient operations.
- Followed health and safety regulations to ensure a safe cooking environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Completed day-to-day duties accurately and efficiently.
General Manager
Great Bridge Pizza
Chesapeake, VA
04.2024 - Current
- Oversaw operations of small pizzeria, ensuring smooth service and quality.
- Oversaw daily operations of the pizzeria.
- Food handling training per ServSafe.
- Coordinated staffing schedules for team members.
- Provided exceptional service to customers in the restaurant.
- Leadership through example.
- Collaborated with team members to achieve goals.
Site Manager
Colonial Downs & Rosie's Gaming Emporium
New Kent, VA
06.2022 - 04.2024
- Led daily operations to ensure smooth site functionality.
- Managed staffing and scheduling for guest services at the establishment.
- Oversaw site management for Virginia Horseplay under Colonial Downs Group at Buckets Bar and Grill in Chesapeake, VA.
Wage Coordinator
Colonial Downs & Rosie's Gaming Emporium
New Kent, VA
01.2018 - 04.2023
- Provided guest services to enhance customer satisfaction.
- Explained wager process to new guests, ensuring understanding and enhancing guest experience.
- Coordinated with supervisors to align efforts and achieve departmental goals.
- Using different Microsoft software for day to day records.
- Training new employees.
- Guided coworkers in effectively managing various situations, fostering teamwork and support.
Merchandiser
Coca-Cola Consolidated, Inc.
Norfolk, VA
07.2012 - 04.2018
- Scanned shelves and product cases for expired stock, ensuring timely removal of outdated items.
- Examined stock for quality compliance, maintaining high standards for products distributed.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Examined stock to verify conformance to quality specifications and took pride in products being distributed.
- Organized front-facing displays to enhance customer engagement and support revenue growth.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Displayed appropriate signage for products and sales promotions.
- Assisted in gathering and moving materials and equipment for assigned displays.
Education
General Education -
Woodrow Wilson High School
Portsmouth, VASkills
- Culinary Management
- Food Production
- Food preparation
- Sanitation Practices
- Customer service
- Schedule Coordination
- Calendar management
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Time management
- Team Collaboration
Certification
ServSafe Certification
Timeline
Roane's Pizzeria
Roane Family
09.2025 - Current
General Manager
Great Bridge Pizza
04.2024 - Current
Site Manager
Colonial Downs & Rosie's Gaming Emporium
06.2022 - 04.2024
Wage Coordinator
Colonial Downs & Rosie's Gaming Emporium
01.2018 - 04.2023
Merchandiser
Coca-Cola Consolidated, Inc.
07.2012 - 04.2018
General Education -
Woodrow Wilson High School