Zane Dominguez
Sierra Blanca
Summary
Seasoned CEO with proven leadership skills and track record of driving organizational growth. Experienced in strategic planning, business development, operational management, and team leadership. , increasing profitability, and managing business relationships. Instrumental in achieving corporate goals through hands-on involvement in all aspects of business operations.
Visionary CEO known for high productivity and efficient task completion. Skilled in strategic planning, financial management, and team leadership. Excel in communication, decision-making, and problem-solving to drive company success. Committed to innovation and growth through effective leadership.
Seasoned professional in executive management known for high productivity and efficient task completion. Skilled in strategic planning, financial oversight, and team leadership. Excel in communication, problem-solving, and adaptability to drive organizational success.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
CEO
Dmgz Surplus Recovery Solution LLC
El Paso
02.2025 - Current
- Developed strategic initiatives to enhance surplus recovery processes.
- Led cross-functional teams to improve operational efficiency and collaboration.
- Implemented cost-saving measures to optimize resource allocation and management.
- Stratagies and techniques in skip tracing
- Teaching techniques and tactics in finding leads and closing out deals.
- Analyzed data to identify trends and improve decision-making processes.
- Developed training materials for staff onboarding and process updates.
- Recommended solutions for optimizing existing workflows or implementing new ones.
- Managed projects related to organizational development and change management initiatives.
- Conducted research and developed strategies for improving business operations.
- Coordinated meetings between executive management team members to discuss long-term goals.
- Monitored employee productivity levels and provided feedback when needed.
- Analyzed data to identify areas of improvement in processes, procedures, and systems.
- Assisted in developing training materials for staff members on best practices for managing daily operations.
- Collaborated with local law enforcement agencies to coordinate operations related to criminal justice activities.
- Collaborated with other criminal justice professionals on initiatives designed to improve public safety outcomes.
- Assisted victims in understanding the criminal justice process and court proceedings.
- Assisted victims of crime by providing support services and answering questions about the criminal justice system.
- Provided assistance to victims of crime throughout their involvement with the criminal justice system.
- Collaborated with law enforcement officials, social service providers, mental health professionals, employers, schools, substance abuse counselors, victims' advocates, and other stakeholders in the criminal justice system.
- Provided legal advice to clients on criminal justice matters.
- Assisted clients in navigating the criminal justice system process related to their cases.
- Participated in meetings with local law enforcement agencies concerning information sharing initiatives involving criminal justice databases.
- Developed creative solutions for difficult cases through collaboration with other agencies or organizations within the criminal justice system.
- Coordinated with law enforcement officers, prosecutors, defense attorneys, probation and parole officers, judges, social service providers and other professionals involved in the criminal justice system.
Tax Preparer
Self-employeed
Sierra Blanca
01.2023 - Current
- Prepared individual and business tax returns using industry-standard software.
- Reviewed client financial documents for accuracy and completeness.
- Assisted clients with tax planning strategies to minimize liabilities.
- Organized and maintained client files for efficient retrieval and reference.
- Communicated tax law changes to clients for informed decision-making.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Compiled data from clients to accurately complete tax forms.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Identified potential deductions to minimize clients' tax liabilities.
- Finalized and processed paperwork with local, state and federal government authorities.
- Ensured that all applicable deadlines were met when submitting documents.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Created spreadsheets detailing income sources, deductions, credits, estimated payments.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Performed detailed record-keeping for all tax files and documentation for future reference.
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
- Implemented electronic filing procedures to streamline tax return processing and reduce errors.
- Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
- Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
Government resource agent
Self-employeed
Sierra Blanca
01.2020 - 11.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- providing exceptional customer service.
- Assisting clients with applying for government assistance or grants
- Assisting clients with customer service in applying for unemployment, rent relief, snap benifits, health insurance
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Coordinated communications between clients and service providers effectively.
- Managed project timelines and deliverables for various client contracts.
- Developed and maintained strong client relationships to ensure satisfaction.
- Conducted market research to inform strategic planning and service offerings.
- Provided technical assistance to clients in using products or services.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Negotiated contracts with clients for services
- Getting clients approved for resources the government offers grants
Customer Service Representative
Sitel Corporation
Odessa
08.2004 - 11.2008
- Assisted customers with inquiries and resolved concerns efficiently.
- Managed customer accounts and updated information in the database.
- Managed customer databases to ensure accurate contact information and follow-ups.
- Conducted outbound calls to engage potential customers and promote products.
- Collaborated with sales teams to develop effective marketing scripts and strategies.
- Utilized CRM software to track interactions and update customer records efficiently.
- Resolved customer inquiries promptly, providing clear information about services offered.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Developed relationships with customers to increase sales opportunities.
- Handled inbound telephone calls from interested customers.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Greeted customers in a friendly, professional manner on the phone.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Identified potential customers through cold calling and database research.
- Identified opportunities for upselling additional products or services
- Achieved established sales targets by generating new customer accounts.
- Recorded accurate notes about each conversation into company database for future reference.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Worked closely wit
- Collaborated with new customers to give details about company offerings.
Education
Bachelor of Science - Criminal Justice
Augc
Arizona City, AZ 05.2023 - 04.2026
Associate of Applied Science - Criminal Justice
Odessa College
Odessa, TX 03.2021 - 02.2023
Associate of Applied Science - General Psychology
Odessa College
Odessa, TX 03.2020 - 08.2021
Zion Christian Academy
Odessa, TXSkills
- Criminal justice theory
- Data analysis
- Project management
- Customer service
- Phone
Timeline
CEO
Dmgz Surplus Recovery Solution LLC
02.2025 - Current
Bachelor of Science - Criminal Justice
Augc
05.2023 - 04.2026
Tax Preparer
Self-employeed
01.2023 - Current
Associate of Applied Science - Criminal Justice
Odessa College
03.2021 - 02.2023
Associate of Applied Science - General Psychology
Odessa College
03.2020 - 08.2021
Government resource agent
Self-employeed
01.2020 - 11.2022
Customer Service Representative
Sitel Corporation
08.2004 - 11.2008
Zion Christian Academy