Zane Hauck
Santa Cruz
Summary
Director-level operations and client partnership leader with 10+ years of experience leading enterprise facility services, strategic accounts, contract alignment, financial performance, technology-enabled service delivery, and large-scale customer relationships. Proven ability to manage complex service environments, lead cross-functional teams, improve operational execution, and drive recurring revenue growth across corporate campus and data center environments.
Overview
11
11
years of professional experience
Work History
Account Director
SBM Management Services
01.2024 - Current
- Directed enterprise facility service operations for major corporate accounts, overseeing client partnership, service execution, scope alignment, pricing strategy, and operational performance.
- Partnered with Adobe, internal operations, finance, and site leadership to resolve service issues, align expectations, and support evolving client needs.
- Led customer-facing communication around performance, staffing models, contract expectations, SOW interpretation, and operational improvement plans.
- Selected to support transition leadership for complex client-facing operations and account stabilization.
Associate Account Director
SBM
04.2020 - 12.2023
- Helped expand Microsoft data center revenue from $10.2M to $14.4M annually through strengthened client partnership, operational execution, and expanded site responsibility.
- Built a scalable labor and equipment pricing calculator for data center environments, modeling cost impact across different building layouts, service structures, staffing requirements, and operational complexity.
- Helped launch SBM’s first Microsoft data center transitions, establishing SOW expectations, and operational standards.
- Pioneered development of a data center maintenance playbook tailored to Microsoft CO+I requirements.
- Partnered with client stakeholders and internal teams to align service delivery with evolving data center expectations.
Southwest Regional Manager
Intellibot Robotics
11.2015 - 01.2020
- Scaled industrial robotic automation across Fortune 500 facilities including Amazon distribution.
- Led solution deployment, customer training, distributor support, and technical adoption programs.
- Managed one of the company’s largest U.S. distributor partnerships, contributing to record deployment growth.
Education
Bachelor of Business Administration -
Belmont University
Nashville, TNSkills
- Enterprise Operations Leadership
- Client Relationship Management
- Data Center Maintenance Service
- Revenue Growth & Retention
- Executive Communication
- Team Leadership & Accountability
- Robotics Implementation
- Customer Escalation Resolution
- AI-Assisted Workflow Optimization
- Data-driven decision making
- Sales strategy development
- Salesforce / HubSpot / CRM Tools
Timeline
Account Director
SBM Management Services
01.2024 - Current
Associate Account Director
SBM
04.2020 - 12.2023
Southwest Regional Manager
Intellibot Robotics
11.2015 - 01.2020
Bachelor of Business Administration -
Belmont University