Steven Blake McGowan
Louisville,KY
Summary
Dynamic Account Director skilled in building strong partnerships, retaining key accounts, and enhancing profit channels. Demonstrated leadership abilities in growing a professional network, influencing decision-makers, and developing effective strategies. Collaborative and strategic in approach with a solid background in customer relationship management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Director
Bamboo Health
01.2020 - Current
- Communicated with clients and management to verify alignment with client objectives and corporate operational goals.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Maintained client relationships and acquired new accounts to meet sales goals and increase company revenue.
- Generated pipeline to close revenue and attain quota.
- Created sales forecasts to target monthly, quarterly, and yearly objectives.
- Developed and delivered presentations to customers to position products and services.
Manager, Network Operations/Contact Center
Intrado-West Communications
01.2016 - 01.2020
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Developed and documented network policies, procedures and standards.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
B.S - Business - Information Technology Management
01.2023
Skills
- Enterprise/Direct Sales
- Network Operations
- Teamwork
- SaaS
- Leadership
- Effective Communication
- Critical Thinking
- Account relationship management
- Profitability knowledge
- Systems and software expertise
Accomplishments
- Collaborated with product, engineering, and delivery teams in the development of a Behavior Health software solution.
- Achieved 100% retention through relationship management and understanding client needs.
- Exceeded sales quota by more than 160%
- Business Development - Initiated two key partnerships which resulted in over 2 million in new revenue.
- Supervised team of 38 staff members.
Certification
- Cisco CCNA
- Cisco CCENT
- CompTIA A+
- ITIL Foundations V3
Hobbies and Interests
- Traveling
- Reading
- Team Sports
Timeline
Account Director - Bamboo Health
01.2020 - Current
Manager, Network Operations/Contact Center - Intrado-West Communications
01.2016 - 01.2020
WESTERN GOVERNORS UNIVERSITY - B.S, Business - Information Technology Management
Similar Profiles
JENNIFER NESTORJENNIFER NESTOR
Senior Performance Marketing Manager at Bamboo HealthSenior Performance Marketing Manager at Bamboo Health
Nora J. HamptonNora J. Hampton
Executive Assistant to President/CRO at Bamboo HealthExecutive Assistant to President/CRO at Bamboo Health
Manuela TasconManuela Tascon
Bartender at Bamboo Beach Bar and GrillBartender at Bamboo Beach Bar and Grill
Maria GomezMaria Gomez
Lead Care Manager at Pair TeamLead Care Manager at Pair Team
Evelyn RobertsEvelyn Roberts
Human Resources at Driftboat ManagementHuman Resources at Driftboat Management