Summary
Overview
Work History
Education
Skills
Timeline
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Zane Morgan

Mesa,AZ

Summary

Dynamic and engaging professional with a history of enhancing customer experiences at Starbucks, skilled in multitasking and organization. Excelled in creating a positive environment through exceptional customer service and efficient service, significantly improving customer satisfaction. Proficient in operating POS Systems and managing front-of-house operations, demonstrating both hard and soft skills in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
08.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.

Front of House Associate

California Fish Grill
01.2022 - 12.2022
  • Remembered, recited and promoted variety of menu items.
  • Answered telephone to make reservations and take orders.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.

Host/Assistant Server

Buca Di Beppo
02.2021 - 11.2022
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Thousand Oaks High School
Thousand Oaks, CA

Skills

  • Opening and closing duties
  • Soft selling
  • Multitasking and organization
  • Exceptional customer service
  • Quick and Accurate Restocking
  • Hospitality and accommodation

Timeline

Barista

Starbucks
08.2023 - Current

Front of House Associate

California Fish Grill
01.2022 - 12.2022

Host/Assistant Server

Buca Di Beppo
02.2021 - 11.2022

High School Diploma -

Thousand Oaks High School

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Zane Morgan