Zaneta Westry
Mobile
Summary
Hardworking professional with years of experience in customer service, sales and management. Detail oriented. Excellent written, verbal, and interpersonal communication skills. Problem solver and team player with proven leadership skills. Works well in highly pressured, fast paced environments. Fast learner and very proactive. Results driven.
Overview
22
22
years of professional experience
Work History
Assistant Branch Manager
Enterprise Holdings Corporation
Mobile
12.2014 - 04.2020
- Supervise customer service and sales staff using a team-oriented approach to ensure sales goals are met and exceeded. Coach and train staff, helped promote four employees to Management Assistant positions as a result of strong leadership and effective communication.
- Provide excellent customer service by greeting customers in a friendly, professional manner using excellent interpersonal skills to ensure customers' needs are met. Achieved Top Customer Service score in the region three months in 2019. Top three in the area in February and March 2020.
- Network to maintain business accounts and pursue new accounts, consistently a top marketing performer in the area adding 6-8 rentals per month.
- Manage costs and expenses to achieve profit goals. Consistently ranked in the top performing branches in the Area in Operating Profit. Awarded top Assistant Branch Manager (April 2018).
- Promoted to Assistant Branch Manager (Mobile College Park - 02/2020)
- Promoted to Assistant Branch Manager (Saraland - 08/2017)
Manager Trainee/Management Assistant
Enterprise Holdings Corporation
Mobile
12.2010 - 12.2014
- Achieve personal sales and customer service goals by driving results with friendly and informative interactions which lead to branch sales increase and promotion.
- Market to top accounts to leverage relationships through excellent communication which lead to more rental contracts.
- Help coach and train new Manager Trainees on the sales and service processes to prepare them for future promotion.
- Trusted by management to be responsible for several administrative, operational and back end tasks due to proactive nature and attention to detail, resulting in a more efficient team and under budget spending.
- Passed MQI Grill in 2013 and promoted to Management Assistant.
- Promoted to Assistant Branch Manager (Mobile West - 12/2014)
Assistant Store Manager - Soft Lines
Sears Holdings Corporation
Mobile
10.1998 - 03.2010
- Accountable for the overall financial performance in the soft lines businesses averaging from $2 $12 million in sales volume, while driving profitability, expense management and inventory control and customer relations.
- Directly led a team of four hourly managers and 20-50 employees in sales, service, merchandising and marketing efforts. Effectively hired, trained and developed five hourly employees to be promoted to management positions.
- Established and implemented policies, goals, objectives, and procedures for employees. Conducted departmental and storewide meetings while creating an environment that improved morale, encouraged teamwork and leadership.
- Coordinated sales promotion activities, such as preparing merchandise displays and advertising copy.
- Assistant Store Manager - In-store Marketing (09/2002-08/2004)
- Store Conversion Leader (02/2002-09/2002)
- Department Manager - Ready to Wear (10/1998-02/2002)
Education
Bachelor of Science - Personnel and Industrial Relations
University of South Alabama
Mobile, AL06.1993
Skills
- Budgeting
- Expense Management
- Banking
- Relationship Management
- Profit & Loss
- Sales Management
- Recruiting
- Marketing
- Management
- Strategic Planning
- Store Management Experience
- Merchandising
- Employee Evaluation
- Retail Management
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Supervisory skills: Motivating & assessing employees, Expert, 06/01/21
- Retail customer service, Highly Proficient, 02/01/21
Timeline
Assistant Branch Manager
Enterprise Holdings Corporation
12.2014 - 04.2020
Manager Trainee/Management Assistant
Enterprise Holdings Corporation
12.2010 - 12.2014
Assistant Store Manager - Soft Lines
Sears Holdings Corporation
10.1998 - 03.2010
Bachelor of Science - Personnel and Industrial Relations
University of South Alabama