Zaneya Blackwell

With being an recreation associate it comes with a lot of different responsibilities. Starting with customer service greeting students, parents and inquiring customers is very important because based in how everybody is treated will determine if they still want to be service by you. Customer service with this role also come with the responsibility of being an receptionist. I also do facility management, program coordination, activity facilitation, and clerical duties.

• Managed recreational programs and activities for diverse groups of participants.
• Demonstrated strong leadership skills in organizing and supervising recreational events.
• Provided excellent customer service and ensured a positive experience for all guests.

My duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

• Resolved customer complaints and inquiries effectively to ensure customer satisfaction.
• Handled a high volume of incoming calls and emails in a professional and timely manner.
• Utilized problem-solving skills to address customer issues and provide solutions.

Run registers, assist with self-checkout and transactions, clean, and maintain a clean area. This role can be fast-paced, especially during holidays, weekends, and evenings. Some qualifications include customer service, retail experience, and working with mobile retail applications.

• Managed customer inquiries and concerns to ensure high satisfaction levels.
• Collaborated with team members to achieve store goals and targets.
• Assisted in merchandising and stocking inventory to optimize store layout.