Zaniya Cox
6105 Kim Court Apt I ,VA
Summary
Customer-focused professional with a proven track record in client relationship management, sales, and service excellence. Seeking a Customer Service or Client Relations position to leverage strong communication, organizational, and problem-solving skills to enhance customer satisfaction and drive success.
Overview
4
4
years of professional experience
Work History
Insurance Sales Agent
Unitrust
02.2024 - Current
- Assisted clients with policy selection, coverage explanations, and plan comparisons.
Handled inbound and outbound calls to address customer questions and resolve concerns.
Maintained accurate digital records and updated client information in CRM systems.
Educated customers on policy benefits, terms, and billing details.
Met or exceeded sales and customer satisfaction targets.
Processed applications and verified documentation for accuracy and compliance.
Built strong client relationships through professional communication and follow-up.
Managed multiple accounts simultaneously while meeting deadlines.
Lead General Service Associate
European Wax Center
05.2023 - 03.2026
- Delivered excellent client service, building long-term customer relationships.
- Scheduled appointments, processed payments, and maintained organized records.
- Supported team operations while ensuring customer satisfaction.
Sales Associate & Cashier
Spirit Halloween
09.2022 - 11.2023
- Assisted customers with product selection and sizing in a fast-paced retail setting.
- Handled POS transactions, returns, and exchanges accurately.
- Contributed to store setup, breakdown, and inventory organization.
- Seasonal
Floater
Dunkin Donuts
01.2022 - 02.2023
- Managed food preparation, cleaning, and cashier duties.
- Handled customer orders and complaints with professionalism.
- Maintained cleanliness and compliance with safety standards.
Education
Veterinary Science Certificate - undefined
Brightpoint College
Midlothian, VAInsurance
Unitrust
02.2025
High School Diploma - undefined
Powhatan High School
Powhatan, VA06.2021
Skills
- Customer service excellence
- Client relationship building
- POS systems & payment processing
- Complaint handling & conflict resolution
- Multitasking & organization
- Computer skills
SUMMARY OF QUALIFICATIONS
- Proven success in customer service across retail, hospitality, and childcare industries.
- Skilled in handling transactions, returns, and complaint resolution with professionalism.
- Strong computer and POS system skills, ensuring accuracy in operations.
- Excellent communication, organization, and multitasking abilities.
- Recognized for building positive client relationships and maintaining customer loyalty.
Languages
English
Native or Bilingual
Timeline
Insurance Sales Agent
Unitrust
02.2024 - Current
Lead General Service Associate
European Wax Center
05.2023 - 03.2026
Sales Associate & Cashier
Spirit Halloween
09.2022 - 11.2023
Floater
Dunkin Donuts
01.2022 - 02.2023
Veterinary Science Certificate - undefined
Brightpoint College
High School Diploma - undefined
Powhatan High School
Insurance
Unitrust