Jessica Gomez
El Paso
Summary
Dedicated individual with 10 years of experience in customer service. Worked In the auto Insurance Industry. Developed prime communication and leadership skills. Possess a burning desire to maintain client relations and contribute to company success. Coachable and driven. Looking to leverage my skills and knowledge.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Insurance Sales Agent
Amax auto insurance
El Paso
08.2022 - Current
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Developed strong relationships with clients through effective communication.
- Consulted clients on insurance policies and coverage options.
Customer service video repair representative
Spectrum
05.2022 - 08.2022
- Handled high volume of inbound calls to address customer inquiries and issues
- Manage high volume of Inbound calls
- Coordinated appointments for technician visits to address customer needs.
- Scheduled technician appointments to ensure timely service resolution.
- Sent out required equipment to ensure customer satisfaction.
Customer service representative/ Claims support
Fred Loya Insurance
01.2019 - 02.2022
- Delivered quality customer service to insured and claimants throughout claims process, ensuring timely support.
- Filed new claims and provided status on claims daily and expertly handled as many files.
- Applied basic insurance underwriting knowledge to evaluate and assist customers.
- Navigated computer system to look up customer information and update policies.
- Sold insurance policies through phone calls to prospective clients.
Education
high school diploma -
Del Valle High School
El Paso, TxSkills
- Insurance software
- Sales techniques
- Customer service excellence
- Data entry
- Microsoft Office
- Digital communication
- Time management
- Critical thinking
- Conflict resolution
Certification
- Texas adjuster property and casualty
- Oklahoma non resident adjuster property and casualty
- New Mexico staff adjuster
- Texas limited lines
Timeline
Insurance Sales Agent
Amax auto insurance
08.2022 - Current
Customer service video repair representative
Spectrum
05.2022 - 08.2022
Customer service representative/ Claims support
Fred Loya Insurance
01.2019 - 02.2022
high school diploma -
Del Valle High School