Zaniyah Foster
Philadelphia,PA
Summary
Dynamic Team Leader at Chick-fil-A with a proven track record in employee training and customer service excellence. Skilled in machine operation and safety compliance, I effectively mentored new hires and resolved customer complaints, enhancing team performance and satisfaction. Committed to fostering a collaborative environment and driving continuous improvement.
Overview
2
2
years of professional experience
Work History
Team Leader
Chick-fil-A
McDonough, GA
04.2023 - 03.2025
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Created training materials and conducted group trainings on new processes or procedures.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
Volunteer
A Friend's House, Inc.& Lee Street Shelter, McDonough
McDonough , GA
05.2024 - 12.2024
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Helped with prep, set up, and breakdown of community and public events.
- Organized and maintained records of volunteer hours and donations.
Education
Lovejoy High School
Hampton, GA05-2025
Skills
- Employee training and team building
- Machine operation
- Visual merchandising
- Customer service
- Inventory management and record keeping
- Safety compliance and policy adherence
- Flexibility and adaptability
- Product knowledge
- Feedback and improvement
- Attention to detail
- Communication skills
- Data analysis
- Multitasking and organization
Timeline
Volunteer
A Friend's House, Inc.& Lee Street Shelter, McDonough
05.2024 - 12.2024
Team Leader
Chick-fil-A
04.2023 - 03.2025
Lovejoy High School
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