Za’Niyah Gibson
Atlanta,GA
Summary
Recent Biology graduate with a strong background in customer service, dedicated to creating welcoming environments for guests. Proven ability to manage front-of-house operations efficiently, enhancing guest experiences through attentive service and well-organized spaces. Skilled in conflict resolution and effective communication, consistently ensuring high levels of guest satisfaction and loyalty. Committed to delivering exceptional hospitality while fostering a positive atmosphere that encourages repeat visits.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Cashier & Fulfillment Associate
Target
11.2024 - Current
- Processed customer transactions accurately, ensuring balanced register and swift service. Maintained clean, organized checkout area to enhance customer experience.
- Processed transactions efficiently using POS systems to ensure accurate cash handling.
- Assisted customers with product inquiries, fostering a positive shopping experience.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
Host
North Italia
03.2025 - 01.2026
- Created warm and welcoming atmosphere for guests upon arrival, fostering positive first impressions. Maintained cleanliness and organization of front-of-house area, enhancing overall dining experience. Addressed guest inquiries and concerns with professionalism, achieving high customer satisfaction.
- Greeted and seated guests, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with wait staff to enhance dining experience through effective communication.
Cashier
Chick-fil-A
11.2021 - 08.2023
- Delivered exceptional customer service by efficiently processing transactions and resolving customer inquiries, enhancing overall customer satisfaction. Trained new staff on cash handling procedures and customer service protocols, promoting team cohesion and ensuring consistent service quality.
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
Receptionist
The Lodge Nursing Home & Rehab Center
11.2021 - 08.2022
- Greeted and assisted clients and visitors to create welcoming atmosphere for organization. Managed multi-line phone system, efficiently directing calls and taking messages. Utilized scheduling software to coordinate staff calendars and appointments, enhancing operational efficiency.
- Greeted and assisted visitors, ensuring a welcoming environment for residents and families.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Coordinated appointment scheduling for residents with medical staff, optimizing daily operations.
Education
High School Diploma -
Perry High School
Perry, United States01.2021
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA, United States05.2026
Skills
- Point of Sale Management
- Customer Communication
- Efficiency
- Appointment Scheduling
- Organization
- Time Management
- Multitasking
- Team Collaboration
- Telephone communication
- Teamwork
- Leadership
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Volunteered with Highly Favored Ministries for back-to-school and holiday community events, assisted at Health Management Long-Term Care Facilities, supporting patient mobility and engagement activities
Timeline
Host
North Italia
03.2025 - 01.2026
Cashier & Fulfillment Associate
Target
11.2024 - Current
Cashier
Chick-fil-A
11.2021 - 08.2023
Receptionist
The Lodge Nursing Home & Rehab Center
11.2021 - 08.2022
High School Diploma -
Perry High School
Bachelor of Science - Biology
Kennesaw State University