Zaniyah McGeachty
Fayetteville,NC
Summary
Dedicated and detail-oriented Materials Planner with strong customer service and administrative experience. Seeking a role where I can leverage my skills in planning, organization, and client support to contribute to a dynamic team. Passionate about delivering excellent service and enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
Financial Associate
Fidelity Investments
05.2022 - Current
- Respond to customer/client requests and inquiries regarding services, products, billing, and claims
- Identify and address problem areas to enhance customer satisfaction and retention
- Utilize company systems to initiate and complete service orders, handle requests, and process purchases
- Maintain up-to-date knowledge of company products, services, and promotions
- Make personalized recommendations to customers based on their needs and preferences
Administrative Assistant
Elliott Brother’s Enterprise
06.2020 - 03.2022
- Provided administrative support, including managing schedules, filing, and handling communications
- Assisted with day-to-day operations to ensure smooth workflow and efficiency
- Coordinated with team members to meet project deadlines and organizational goals
Customer Service Associate
Sam’s Club
01.2020 - 09.2021
- Addressed customer inquiries regarding services, products, billing, and claims to enhance customer satisfaction
- Utilized company systems to start and complete service orders and handle customer requests efficiently
- Provided product recommendations, upgrades, and rate plans based on customer needs
- Processed purchases and ensured customer retention through exceptional service
Education
High School Diploma -
South View High School
Hope Mills, NCMathematics
Fayetteville Technical Community College
10.2024
Skills
- Proficient in Microsoft Excel
- Proficient in Microsoft Office Suite
- Strong customer service abilities
- Strong problem-solving abilities
- Excellent verbal communication skills
- Excellent written communication skills
- Time management skills
- Organizational skills
- Team-oriented
- Collaboration
- Efficiency
Timeline
Financial Associate
Fidelity Investments
05.2022 - Current
Administrative Assistant
Elliott Brother’s Enterprise
06.2020 - 03.2022
Customer Service Associate
Sam’s Club
01.2020 - 09.2021
High School Diploma -
South View High School
Mathematics
Fayetteville Technical Community College
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