Zanna Awalt
Overview
14
14
years of professional experience
Work History
Lead Advisor, Facilities Management
Chick-fil-A, Inc.
04.2024 - Current
- Serve as a regional project management professional initiating and executing work in conjunction with General Contractors, Field Consultants, Operators, and third-party vendors.
- Support the resolution of Operator issues/escalations and overall satisfaction with programs and initiatives
- Work closely with multiple departments, teams, field staff, and Operators to ensure the current facilities and equipment meet the needs of the business.
- Enhance and develop strong business relationships across the organization with an eye toward ensuring all functions are aligned for maximum operator satisfaction and representation
Sr. Specialist, Strategic Reinvestment
Chick-fil-A, Inc.
05.2019 - 04.2024
- Served as nucleus on the Strategic Reinvestment Program for managing various critical tasks and partner deliverables to meet key project timelines.
- Served on multiple regional teams for both traditional Strategic Reinvestment and Custom Project Solutions projects.
- Partnered with Asset Management, Facilities Management, Operations Lead, Legal and other cross-functional teams to prioritize reinvestment strategies.
- Identified need and created Playbook for the growing Strategic Reinvestment Sr. Specialist team to ensure consistency and guidance within the role across the program.
- Coordinated and executed yearly General Contractor and Engineer Summits, utilizing Operator and Staff surveys.
Director of Guest Experience
Chick-fil-A Bankhead Highway
09.2017 - 05.2019
- System creation and implementation.
- Lead Drive Thru and Hospitality Directors, shift leads and coaches to ensure cohesiveness and uniformity front of house and experience operations.
- Responsible for setting and maintaining Monthly and Yearly goals.
- Spearheaded innovative approaches to grow a new restaurant customer base.
- Trained and guided leaders to maintain high productivity and performance metrics.
Drive Thru Director/Shift Leader/Team Member
Chick-fil-A Carrollton
12.2010 - 09.2017
- Cultivated and maintained work culture through team building and positive interactions.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Tracked trends and implemented enhancements to both challenge and refine the organization's Drive Thru output.
Education
Bachelor of Business Administration - Business Management
University of West Georgia
Carrollton12-2016
Skills
- Establishing Effective Relationships
- Project Management Skills
- Organized and Attention to Detail
- Culture Driven
- Innovation
- Agile
Timeline
Lead Advisor, Facilities Management
Chick-fil-A, Inc.
04.2024 - Current
Sr. Specialist, Strategic Reinvestment
Chick-fil-A, Inc.
05.2019 - 04.2024
Director of Guest Experience
Chick-fil-A Bankhead Highway
09.2017 - 05.2019
Drive Thru Director/Shift Leader/Team Member
Chick-fil-A Carrollton
12.2010 - 09.2017
Bachelor of Business Administration - Business Management
University of West Georgia
Similar Profiles
Daniel HuddlestonDaniel Huddleston
Team Leader, Supply Central Partner Services at Chick-fil-A, Inc.Team Leader, Supply Central Partner Services at Chick-fil-A, Inc.
Joshua GutierrezJoshua Gutierrez
Team Leader at Chick-fil-A, Inc.Team Leader at Chick-fil-A, Inc.
Camila AguirreCamila Aguirre
Team Member at Chick-fil-A, Inc.Team Member at Chick-fil-A, Inc.
LEIGHANNE H. BROWNLEIGHANNE H. BROWN
LEAD ADVISOR, FACILITIES MANAGEMENT at CHICK-FIL-A, INCLEAD ADVISOR, FACILITIES MANAGEMENT at CHICK-FIL-A, INC
Eyad AtassiEyad Atassi
Property Management Advisor and Facilities Management Engineer at Ray White KSAProperty Management Advisor and Facilities Management Engineer at Ray White KSA