Zanna Shapiro
Summary
Master's prepared Registered Nurse turned Human Resources Professional with a strong background in leave absence management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs while maintaining good rapport and ensuring customer/client satisfaction. Skilled in documentation and reporting, as well as assessment and resource coordination. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
4
4
years of professional experience
Work History
Case Manager
Equiliem
01.2022 - Current
- Managed disability claims, duty status evaluations, accommodation requests, and guided employees on maternity leave with outage protocol and return-to-work procedure
- Partnered with occupational health clinicians to determine employee fitness for work.
- Collaborated with HR to ensure customer satisfaction and assist employees with understanding their benefits.
- Assisted Payroll with leave absence management for unionized employees
- Reviewed employee documentation and ensured accuracy, investigated when situations permit
- Proficient in FMLA qualifications and familiar with employment law.
Talent Acquisition Specialist
Mount Sinai Hospital
11.2023 - 11.2024
- Sourced, dispositioned, and recruited qualified candidates as well as exceeded goals for recruitment, retention, and attendance for on-site events.
- Liaised with HR Business Partners, Labor Relations, and Compensation Department to ensure compliance with union policy, site protocol, employment law, and proper compensation.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
Care Manager
Centers Plan for Healthy Living
09.2021 - 01.2022
- Maintained 120 cases during which symptoms or changes in conditions were monitored, recorded, and reported.
- Answered inquiries and conducted telephonic evaluations that assessed biopsychosocial status and verified medical care and DME.
- Collaborated with Utilization Review to confirm that member needs were addressed and coordinated with various healthcare team members to plan, implement, and/or adjust care plans.
- Educated individuals and families on health education and disease prevention, maintained rapport with member and caregivers to ensure retention.
Overnight Clinician, contract
Rhino Medical
04.2021 - 08.2021
- Determined availability of medical equipment and supplies, assisted in procurement of deficiencies in Amazon Warehouse.
- Disease prevention and education.
- Maintained confidentiality in patient matters to comply with HIPAA guidelines.
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place.
Medicare Auditor, contract
RN Staffing Solutions
01.2021 - 05.2021
- Participated in ACO quality measure reporting during peak season to improve provider engagement and performance outcomes as part of a contract for Medicare.
- Assigned patient to DRGs, as well as compiled and maintained medical records to provide data for research, cost control, and care improvement efforts.
- Reviewed records for completeness, accuracy, and compliance with regulations as well as InterQual criteria.
Education
Master of Science - Nursing with Concentration in Public Health
Grand Canyon University
12-2021
Bachelor of Science - Nursing
St. Francis College
05-2020
Skills
- Social perceptiveness
- Health informatics and system analysis
- Time management
- Cross-functional collaboration
- Ability to retain new information well
- Conflict resolution
- Customer service
- Organization and multitasking
- Relationship building
- Email and phone etiquette
Timeline
Talent Acquisition Specialist
Mount Sinai Hospital
11.2023 - 11.2024
Case Manager
Equiliem
01.2022 - Current
Care Manager
Centers Plan for Healthy Living
09.2021 - 01.2022
Overnight Clinician, contract
Rhino Medical
04.2021 - 08.2021
Medicare Auditor, contract
RN Staffing Solutions
01.2021 - 05.2021
Master of Science - Nursing with Concentration in Public Health
Grand Canyon University
Bachelor of Science - Nursing
St. Francis College
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