Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zantea Jackson-Pool

Ypsilanti,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

3
3
years of professional experience

Work History

Direct Support Professional

INI Group
02.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private reside
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.

General Manager

Kentucky Fried Chicken
01.2021 - 01.2024
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Assisted in recruiting, hiring and training of team members.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Shift Manager

Long John Silver's
05.2022 - 12.2022
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Troubleshot equipment to reduce service calls and downtime.

Education

GED -

GED
01.2019

Skills

  • Schedule Management
  • Caring Companionship
  • Patient Ambulation
  • Health and safety requirements
  • Resident Care Associate
  • Housekeeping tasks
  • Infection Control
  • Care Planning
  • Needs Assessment
  • Meal Preparation
  • CPR/AED
  • CPR Certification
  • Direct Patient Care

Timeline

Direct Support Professional

INI Group
02.2024 - Current

Shift Manager

Long John Silver's
05.2022 - 12.2022

General Manager

Kentucky Fried Chicken
01.2021 - 01.2024

GED -

GED

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