Z'Antha Fischer
Cheyenne,WY
Summary
Dynamic professional with a proven track record at Blue Beacon, excelling in workflow oversight and staff development. Adept at technical assistance and network troubleshooting, I consistently resolve issues while promoting high customer satisfaction. My strong communication skills and problem resolution abilities drive team success and enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Supervisor
Blue Beacon
Cheyenne, Wyoming
05.2024 - Current
- Supervised daily operations to ensure efficiency and compliance with safety standards.
- Trained and mentored staff on best practices and operational procedures.
- Trained new staff on washing techniques and equipment usage.
- Mixed substances to create chemical solutions.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved issues efficiently through active listening and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cleaned trucks thoroughly using high-pressure washing equipment.
- Inspected vehicles for cleanliness and reported any issues to management.
Internet Help Desk Technician
Golden West
11.2022 - 03.2024
- Provided technical support to users via phone, email, and remote desktop to troubleshoot and resolve internet connectivity issues
- Conducted diagnostic tests and utilized troubleshooting tools to identify and resolve network problems in a timely manner
- Assisted in setting up wireless networks and ensuring secure internet connections for clients
- Documented all support interactions and resolutions in a detailed manner to track and analyze recurring technical issues
Photographer
Woodys Old Time Photos
05.2021 - 11.2022
- Skilled in conducting photo shoots in various settings and conditions, ensuring optimal lighting, composition, and angles for each shot.
- Retouch photographs to enhance image quality, shading, color, and lighting for photographs using digital editing software
- Supported photographers with setting up shots, including lighting, flashes, and backgrounds, for products
- Explained price and package details to customers
Sales Associate
Dillards
06.2019 - 11.2019
- Responsible for greeting customers, assessing needs, and providing product recommendations to drive sales
- Demonstrated ability to exceed monthly sales goals by leveraging strong product knowledge and persuasive selling techniques
- Managed cash registers and processed transactions with accuracy and efficiency
Cook
Texas Roadhouse
Cheyenne, Wyoming
04.2016 - 08.2018
- Prepared and cooked meals following recipes and safety guidelines.
- Collaborated with kitchen staff to maintain a clean workspace.
- Operated kitchen equipment safely and efficiently during food preparation.
- Trained new cooks on proper cooking techniques and kitchen procedures.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Hogh School Diploma -
Triumph
Cheyenne, WYBachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NHSkills
- Technical assistance
- Network troubleshooting
- Wireless setup and documentation
- Client relations and communication skills
- Time management strategies
- Workflow oversight
- Problem resolution and staff development
- Active listening techniques
Timeline
Supervisor
Blue Beacon
05.2024 - Current
Internet Help Desk Technician
Golden West
11.2022 - 03.2024
Photographer
Woodys Old Time Photos
05.2021 - 11.2022
Sales Associate
Dillards
06.2019 - 11.2019
Cook
Texas Roadhouse
04.2016 - 08.2018
Hogh School Diploma -
Triumph
Bachelor of Science - Computer Science
Southern New Hampshire University