Zanyae Minniefield
Carrollton,TX
Summary
Experienced and personable customer service representative, with a strong background in the industry. A collaborative team player with a positive attitude and a talent for connecting with clients. Committed to ensuring customer satisfaction and driving company success. Skilled in communication, enthusiastic, and focused on achieving results. Passionate about fostering relationships, forming partnerships, and expanding businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Trainee
GEICO, Government Employees Insurance
Richardson, TX
08.2024 - 09.2024
- This role involves answering calls and providing vital information to those affected by disasters.
- Answer incoming calls from individuals seeking disaster relief resources.
- Provide accurate information and compassionate support to callers.
- Handle difficult situations with empathy and professionalism.
- Document call details and follow-up actions accurately.
Preschool Assistant Teacher
Xplor Preschool & School Age Care
Carrollton, TX
07.2023 - 08.2024
- Ensure the safety and well-being of children by providing continuous supervision during activities, playtime, meals, and nap time.
- Plan and implement age-appropriate educational activities and play to enhance children's cognitive, social, and physical development.
- Assist with basic needs, such as feeding, diapering, and helping children with personal hygiene routines.
- Adhere to health and safety guidelines to establish a secure environment.
- Adminster first aid if necessary, and be mindful of any allergies or special needs that children may have.
Teacher
Kaleidoscope Preschool And Childcare Center
Dallas, TX
08.2021 - 07.2023
- Developed and implemented lesson plans based on curriculum. Provided personalized care and age-appropriate interactions with children, recognizing their unique talents, interests, and backgrounds.
- Model exemplary caregiving practices for fellow staff, volunteers, and families.
- Address the basic needs of children, including diapering, feeding, napping, and daily routines.
- Collaborate with colleagues to ensure quality indoor and outdoor learning experiences, including food and nutrition activities.
Cashier
WinCo Foods
Carrollton, TX
08.2021 - 10.2022
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Maintains the quality condition of all products; stocks, rotates, and faces product; discards outdated and spoiled products and maintains stockroom.
- Cuts boxes in a precise manner and places small containers on shelves.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX05-2021
Skills
- Customer Service
- Call Documentation
- Complaint Handling
- Quality Control
- Customer service excellence
- Credit card payment processing
Timeline
Customer Service Representative Trainee
GEICO, Government Employees Insurance
08.2024 - 09.2024
Preschool Assistant Teacher
Xplor Preschool & School Age Care
07.2023 - 08.2024
Teacher
Kaleidoscope Preschool And Childcare Center
08.2021 - 07.2023
Cashier
WinCo Foods
08.2021 - 10.2022
High School Diploma -
Newman Smith High School
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