Mend-Amar Burentsogt
Summary
Dedicated customer service representative skilled in problem solving and effective communication. Proven ability to enhance service quality and resolve inquiries, contributing to improved customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Trainee
Chini Krishnan
Richmond, Virginia
08.2025 - 03.2028
- Assisted customers with inquiries and resolved issues through effective communication.
- Managed product returns and exchanges while following company policies.
- Documented customer interactions accurately in the customer relationship management system.
- Collaborated with team members to enhance service quality and efficiency.
- Educated customers about products and services to improve their experience.
Crew Member
McDonald's
Richmond, Virginia
02.2022 - 05.2024
- Prepared food items following safety and quality standards.
- Delivered exceptional customer service during busy shifts.
- Operated kitchen equipment to cook and assemble orders.
- Maintained cleanliness and organization of workstations.
- Assisted team members in training new staff on procedures.
- Handled cash transactions accurately and efficiently.
- Resolved customer inquiries and concerns promptly.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Bachelor of Science - Computer Science
San Jose State University
San Jose, CA05-2029
Skills
- Software development
- Customer service
- Team collaboration
- Problem solving
- Data analysis
- Technical documentation
Languages
English
Professional
Russian
Professional
Mongolian
Full Professional
Timeline
Customer Service Representative Trainee
Chini Krishnan
08.2025 - 03.2028
Crew Member
McDonald's
02.2022 - 05.2024
Bachelor of Science - Computer Science
San Jose State University