Hi, I’m
Zaporial Adams
Smyrna,GA
Summary
Charismatic customer service professional with a proven track record of efficiency in high paced, customer-driven environments. Talent for enhancing customer service experiences, Team Leadership and ability to build rapport. Committed to continuous learning and advancing growth.
Overview
8
years of professional experience
Work History
Creatwood Tavern
Shift Manager and Bartender
05.2021 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Lead bar operations, ensuring absolute service and adherence to company standards.
- Manage transactions via POS systems, accurately processing payments and maintaining cash flow.
- Train and supervise staff, promoting teamwork and maintaining high performance.
- Managed Event and Reservation Coordination.
Halftime Sports Bar & Grill
Bartender
12.2016 - 08.2020
Job overview
- Mixed custom crafted beverages for customers creating a memorable guest experience.
- Maintained a clean, well-stocked bar to ensure operational readiness during peak hours.
- Managed opening and closing duties, including sales reports, inventory checks, and cash handling.
- Delivered superior customer service by efficiently addressing guest needs in a high-volume setting.
- Supported team operation by balancing customer satisfaction with operational priorities.
Autonation Ford
Automotive Sales Consultant
12.2019 - 07.2020
Job overview
- Matched customer preferences with vehicle options, showcasing features through demonstrations and test drives.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
Education
Fortis CollegeMobile, AL
Technical Certification from Medical Assisting
03-2017
University Overview
- Certified Clinical Medical Assistant
Skills
- Time Management and Multitasking
- Staff Training and Team Leadership
- Sales and Upselling Strategies
- Tech-Savvy
- Customer Relationship Management
- Enthusiastic and Energetic
Remote Work Tools and Profiencies
- Digital Communication: Zoom, Slack, Microsoft Teams, Google Teams
- Project Management: Trello, Asana
- Office Productivity: Microsoft Office, Google Workspace
- POS and Inventory Systems: Aloha, Toast, Square
Timeline
Shift Manager and Bartender
Creatwood Tavern
05.2021 - Current
Automotive Sales Consultant
Autonation Ford
12.2019 - 07.2020
Bartender
Halftime Sports Bar & Grill
12.2016 - 08.2020
Fortis College
Technical Certification from Medical Assisting
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