Summary
Overview
Work History
Education
Skills
Timeline
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Zaquell Tuggle

Chicago,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

RSC/Business Expert

AT&T
11.2022 - Current
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Developed complete business plans and operational strategies for new and existing business.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Agent/Customer Service

AT&T
08.2019 - 02.2020
  • Answer calls, assist customers with billing issues, technical issues, troubleshoot services, train new employees.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Asst CPU Lead

Artvan Furniture
02.2017 - 06.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Performed inventory control, such as counting, and stocking merchandise.

Lead Sales Associate

NIKE
09.2014 - 02.2017
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Greeted customers and provided product advice to increase sales.
  • Participated in store meetings and product training sessions to understand and sell items.

Education

Skills

  • Word, (5 years)
  • Powerpoint (2 years)
  • Photoshop (1 year)
  • Cash Handling (6 years)
  • Cashier (8 years)
  • Training & Development (3 years)
  • Retail Sales
  • Graphic Design
  • Business Planning
  • Store Displays
  • Visual Displays
  • Driving Results
  • Cold Calling
  • Staff Training
  • Customer Service and Assistance

Timeline

RSC/Business Expert

AT&T
11.2022 - Current

Agent/Customer Service

AT&T
08.2019 - 02.2020

Asst CPU Lead

Artvan Furniture
02.2017 - 06.2018

Lead Sales Associate

NIKE
09.2014 - 02.2017

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Zaquell Tuggle