Zaquise Fisher

• Build solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Assist families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Facilitate family meetings to ensure communication and collaboration between family members.
• Develope and implemented programs to support children's mental health and well-being.
• Implement research-based interventions and strategies to support positive behavior and social-emotional development.
• Document data and complete accurate updates to case records.

• Provides timely customer service by applying knowledge of Leave of Absence policies and procedures.

• Process all centralized Leave of Absences, medical and non-medical leaves utilizing a case management system and other applicable Human Resource information systems.

• Collaborates with Benefits and Payroll Administrations to ensure that applicants are eligible for continued health benefits and/or pay is maintained without interruption to those entitlements.

• Performs proactive written and verbal outreach to Central Office, field and school’s staff to ensure that employees on leave declare their intentions to return via the Leave Tracking System.

• Create a positive customer service experience for parents by ensuring that they receive consistent, accurate and timely information when they contact the P311.

• Respond to incoming calls from parents by verifying information and properly submitting applications, responding to enrollment, and SEMS Help desk inquires.

• Navigate multiple computer applications to handle calls, while speaking in a pleasant manner.

• Follow contact center script and enter data in Oracle Service Cloud.

• Assist customer with request ranging from scheduling appointments, billing inquiries and the sales of additional or bundled products.

• Educate customers in understanding technology and communication devices to troubleshoot customer's equipment and exhibit possibilities to subscribers.

• Provide exemplary customer experience while utilizing needs based selling techniques to close leads and maximize customer retention.