Zaquise Fisher

• Assist employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Support school secretaries and school community regarding payroll questions, and problem-solve complex inquiries, when necessary.
• Support the Human Resources Director, Budget Director, and Division of School Leadership Field Office leadership with payroll questions.
• Oversee accurate processing of special payroll situations, such as bonuses, terminations, and leaves of absence, maintaining strict adherence to policies.
• Ensure that all payroll approvals are authorized by school and borough leaders in the payroll systems and prepare additional reports and documents as requested by Division of School Leadership Field Office leadership.

• Streamlined processes for family engagement events; planning logistics from start-to-finish including promotion materials distribution among the community members.
• Managed various fundraising efforts for school programs, generating additional financial support for educational initiatives.
• Served as a liaison between parents, teachers, and administrators to address concerns and promote positive outcomes for all parties involved.
• Championed various outreach initiatives aimed at engaging underrepresented communities within the district; amplifying diverse perspectives that foster inclusive learning environments.
• Provided support to families in crisis by connecting them to appropriate community resources and services.
• Established partnerships with local organizations to provide families access to valuable resources addressing health, education, or employment needs.

• Provides timely customer service by applying knowledge of Leave of Absence policies and procedures.

• Process all centralized Leave of Absences, medical and non-medical leaves utilizing a case management system and other applicable Human Resource information systems.

• Collaborates with Benefits and Payroll Administrations to ensure that applicants are eligible for continued health benefits and/or pay is maintained without interruption to those entitlements.

• Performs proactive written and verbal outreach to Central Office, field and school staff to ensure that employees on leave declare their intentions to return via the Leave Tracking System.

•Create a positive customer service experience for parents by ensuring that they receive consistent, accurate and timely information when they contact the P311.

• Respond to incoming calls from parents by verifying information and properly submitting applications, responding to enrollment, and SEMS Help desk inquires.

• Navigate multiple computer applications to handle calls, while speaking in a pleasant manner.

• Follow contact center script and enter data in Oracle Service Cloud.

• Assist customers with requests ranging from scheduling appointments, billing inquiries and the sales of additional or bundled products.

• Educate customers in understanding technology and communication devices to troubleshoot customer's equipment and exhibit possibilities to subscribers.

• Provide exemplary customer experience while utilizing needs based selling techniques to close leads and maximize customer retention.