Zara Hook
Severn,MD
Summary
Passionate and culturally sensitive working with multicultural communities. Fluent in Spanish and English with strengths in customer service, proficient in Google Suite, administrative processes, preparing and maintaining up-to-date records and reports, and an excellent verbal and written communicator with a strong cultural background. With 3 years of experience working in customer service and community programs, I am seeking opportunities to expand skills and contribute to building stronger relationships with under-reached communities. Consider myself hardworking, strong work ethic, am empathetic with the ability to handle emotionally charged situations, committed to confidentiality and professionalism, and ready to assist with special projects as assigned.
Overview
12
12
years of professional experience
Work History
Maryland Children's Health Program Lead Advanced
Anne Arundel Department Of Health
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced Medicaid application processing efficiency by streamlining workflows and implementing best practices.
- Strengthened community ties by conducting bilingual outreach and assisting with events as needed during evenings and on weekends.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Created data-driven reports to demonstrate program effectiveness, leading to increased support from stakeholders.
Patient Care Coordinator
Dr. Edward Zebovitz
10.2022 - 04.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Bilingual Office Assistance
Luminis Health
09.2021 - 10.2022
- Built strong relationships with customers by maintaining open lines of communication and actively seeking opportunities for improvement.
- Implemented feedback from customers to improve support processes and enhance overall service quality.
- Assisted in training new staff members, ensuring they had strong foundation in company policies and procedures.
- Maintained high levels of customer retention through consistent follow-up and proactive problem-solving.
- Communicated with customers to understand their needs and concerns.
Environmental Coordinator
Extrucol S.A.
08.2012 - 04.2016
- Conducted field surveys to collect data about levels of pollution and contamination at sites and areas of consideration.
- Supervised design of systems, processes, and equipment to control, manage, and remediate water, air, and soil quality.
- Established key performance indicators to track progress towards sustainable business practices.
- Analyzed data from environmental monitoring systems to ensure consistent adherence to established guidelines and regulations.
- Analyzed inspection data to determine pollution and contamination levels.
- Inspected industrial and municipal facilities and programs to evaluate operational effectiveness and determine compliance with environmental regulations.
Education
Environmental Technologist - Enviromental
Unidades Tecnologicas De Santander
Colombia04.2013
Skills
- Fluent Bilingualism
- HIPAA Compliance
- Staff Management
- Employee Performance Evaluations
- Insurance Verification
- Certified in CPR/AED
- Employee Supervision
- Documentation And Reporting
- Problem-Solving
- Community Outreach
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Maryland Children's Health Program Lead Advanced
Anne Arundel Department Of Health
05.2023 - Current
Patient Care Coordinator
Dr. Edward Zebovitz
10.2022 - 04.2023
Bilingual Office Assistance
Luminis Health
09.2021 - 10.2022
Environmental Coordinator
Extrucol S.A.
08.2012 - 04.2016
Environmental Technologist - Enviromental
Unidades Tecnologicas De Santander
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