Edwin Jovahny Cruz
Montgomery Village,MD
Summary
Dynamic Program Director at Capitol Cardiology Associates with a proven track record in enhancing patient care and operational efficiency. Skilled in relationship building and staff development, I implemented quality assurance protocols and streamlined workflows, significantly improving patient satisfaction and compliance. Bilingual and detail-oriented, I excel in fast-paced environments.
Results-driven management professional with proven track record of leading successful programs and initiatives. Known for fostering collaboration and achieving impactful outcomes. Reliable and adaptable, skilled in strategic planning and team leadership.
Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.
Overview
6
6
years of professional experience
Work History
Remote Patient Monitoring Program Director
Capitol Cardiology Associates
03.2023 - Current
- Led program development initiatives to enhance patient care services and operational efficiency.
- Collaborated with healthcare teams to streamline workflow processes and improve patient satisfaction.
- Implemented quality assurance protocols to enhance compliance with healthcare regulations and standards.
- Facilitated staff training sessions to promote best practices in patient engagement and service delivery.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Processed and entered data with high accuracy in database systems.
Groundman Team Leader
Eds Tree Service
11.2019 - 03.2023
- Led daily operations to ensure efficient tree removal and maintenance services.
- Trained and mentored team members on safety protocols and equipment usage.
- Developed scheduling processes to optimize crew assignments and reduce downtime.
- Implemented quality control measures to enhance service delivery and customer satisfaction.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and loyalty.
- Streamlined communication processes between management to enhance service delivery.
Education
Bachelor of Science - Management Information Systems
University of Maryland Global Campus
Hyattsville, MD12-2027
High School Diploma -
Northwestern High School
Hyattsville, MD06-2008
Skills
- Relationship building
- Effective leader
- Program leadership
- Staff development
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Computer skills
- Fluent bilingualism
- Data entry
- Database maintenance
- Telephone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Remote Patient Monitoring Program Director
Capitol Cardiology Associates
03.2023 - Current
Groundman Team Leader
Eds Tree Service
11.2019 - 03.2023
Bachelor of Science - Management Information Systems
University of Maryland Global Campus
High School Diploma -
Northwestern High School