Maria Heathcock
San Antonio,TX
Summary
Experienced patient support professional with strengths in intake, appointment scheduling, bilingual communication, and records management. Known for staying organized, building trust, and supporting patients independently in fast-paced settings.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Remote Patient Monitoring Specialist
Veritas Home Health
San Antonio, Texas
11.2025 - Current
- Facilitated home health enrollment in remote patient monitoring program.
- Home visits to obtain blood pressure and blood glucose readings, educate patients on monitoring equipment.
- Troubleshoot device issues, provide patient retraining, and distribute glucose supplies.
- Maintained accurate patient records, uploaded signed forms, and logged interactions to ensure compliance and improve care coordination.
- Work independently in field-based role while staying in communication with schedulers and management throughout day to coordinate visits and handle issues.
Spa Coordinator
Luna Allure Advanced Aesthetics
San Antonio, Texas
02.2024 - 09.2025
- Scheduled follow-up appointments for guests, enhancing customer satisfaction through personalized service.
- Supported daily spa operations, fostering a welcoming environment and ensuring positive guest experiences.
- Maintained a clean, organized, and welcoming spa environment.
- Prepared coffee and refreshments to enhance the guest experience.
- Contacted prospective clients and followed up with leads to increase booking rates.
Bilingual Sales Representative
Charter Communnications
San Antonio, Texas
08.2022 - 02.2024
- Consistently met and exceeded sales targets, contributing to overall revenue growth.
- Sold internet, phone, mobile, and cable services to inbound callers, enhancing customer experience and satisfaction.
- Provided bilingual customer service in English and Spanish.
- Maintained high productivity and sales performance while working remotely, ensuring seamless customer service delivery.
Skills
- Scheduling & Coordination
- Records Management & Documentation
- Bilingual Communication (English/Spanish)
- Time Management & Prioritization
- Administrative Support
- Independent Work & Decision-Making
- Cross-Functional Communication
- Customer Service & Relationship Building
Languages
Spanish
Professional
English
Professional
Timeline
Remote Patient Monitoring Specialist
Veritas Home Health
11.2025 - Current
Spa Coordinator
Luna Allure Advanced Aesthetics
02.2024 - 09.2025
Bilingual Sales Representative
Charter Communnications
08.2022 - 02.2024