Danielle Graham-Heine
Fort Atkinson,WI
Summary
Client Support Specialist with a proven record in guiding clients through decision-making, ensuring clear communication, and maintaining precise documentation. Committed to delivering exceptional service in remote environments. Seeking a Hotel Reservationist role to leverage client service skills and organizational capabilities for enhancing guest experiences.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
Client Support Specialist (Remote)
Client Support Specialist
Madison, USA
01.2014 - Current
- Provide professional, solution-focused support to individuals navigating complex decisions.
- Communicate clearly and calmly to ensure clients understand available options and next steps.
- Maintain accurate documentation, records, and follow-up communication.
- Collaborate with teams to deliver timely and effective assistance.
- Demonstrate strong organization, reliability, and attention to detail in all client interactions.
Community Support & Services
Various Organizations
01.2000 - 01.2014
- Supported individuals through decision-making, planning, and resource navigation.
- Built trust through active listening, empathy, and clear communication.
- Coordinated client scheduling, appointments, and follow-up tasks to enhance accessibility.
- Tailored communication style to address diverse needs, fostering understanding and positive outcomes.
Education
Master of Science - Professional Counseling
Concordia University
Mequon, WI 09.2008 - 12.2010
Bachelor of Science - Human Services (Sociology Emphasis)
Edgewood University
Madison, WI 09.1998 - 05.2001
High School Diploma -
Skills
- Client support
- Scheduling & Coordination
- Documentation accuracy
- Decision-making support
- Digital tools
- Google Workspace
- Microsoft Office
- Online Scheduling Tools
- Zoom
- Teams
- Remote Communication Platforms
- Remote professionalism
- Empathetic communication
- Travel assistance
Training
Additional training in communication, client support, and remote work tools.
Relevant Strengths For Hotel Reservation Work
Additional training in communication, client support, and remote work tools.
Availability
Part-time, Flexible schedule, True
Timeline
Client Support Specialist (Remote)
Client Support Specialist
01.2014 - Current
Master of Science - Professional Counseling
Concordia University
09.2008 - 12.2010
Community Support & Services
Various Organizations
01.2000 - 01.2014
Bachelor of Science - Human Services (Sociology Emphasis)
Edgewood University
09.1998 - 05.2001