Zarabeth Shields
Brenham
Summary
Detail-oriented professional with a strong background in operational management. Expertise in training management and customer service, dedicated to enhancing workflows and ensuring high satisfaction levels.
Overview
11
11
years of professional experience
Work History
Operations Manager
City Electric Supply
Waller
01.2021 - Current
- Oversaw inventory management and supply chain processes, improving overall operational efficiency.
- Implemented safety protocols, ensuring a secure working environment for all employees.
- Coordinated vendor relationships to streamline product procurement strategies.
- Managed training scheduling and inventory control to uphold operational effectiveness.
- Resolved customer complaints promptly, maintaining high satisfaction ratings.
- Maintained accurate stock records through diligent inventory control processes.
- Ensured timely fulfillment of all orders based on established schedules.
- Operated forklifts for efficient material handling in storage areas.
Sales Associate
The Home Depot Inc
Brenham
09.2018 - 04.2021
- Maintained up-to-date knowledge of promotions and special offers to drive sales opportunities.
- Organized merchandise displays to maximize product visibility and drive customer engagement.
- Resolved customer inquiries and issues promptly, contributing to high customer satisfaction.
- Participated in inventory management through shelf restocking and regular inventory counts.
- Assisted customers in locating products, answering inquiries, and providing product advice.
- Operated mixing equipment for creating custom paint colors and finishes efficiently.
- Collaborated with team members to streamline workflows and boost overall efficiency.
- Managed client service desk tickets from inception to resolution, ensuring thorough documentation of issues.
Cashier
Mo's BBQ
Humble
05.2015 - 07.2018
- Processed customer transactions swiftly at high-volume BBQ restaurant, ensuring accuracy and speed.
- Resolved customer complaints effectively to enhance satisfaction.
- Opened and closed restaurant, balancing till at day's end and preparing till for shift start.
- Filled multiple roles as dishwasher, meat cutter, dessert maker, and breakfast cook during staffing shortages.
- Maintained cleanliness of restaurant and stocked condiments for to-go orders.
Education
High School Diploma -
Richard Milburn Academy
Humble12-2018
Skills
- Supply chain optimization
- Inventory management and order fulfillment
- Vendor coordination
- Training management
- Customer relationship management
Timeline
Operations Manager
City Electric Supply
01.2021 - Current
Sales Associate
The Home Depot Inc
09.2018 - 04.2021
Cashier
Mo's BBQ
05.2015 - 07.2018
High School Diploma -
Richard Milburn Academy