Zarah Shaaban

• Advised customers on bank products, services and financial planning options.
• Identified financial needs of customers and presented appropriate product and service options.
• Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
• Resolved discrepancies concerning customers' accounts, improving client satisfaction.
• Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
• Participated in training and mentoring of new associates, assisting with onboarding associates.

• Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Processed invoices and checks and maintained daily cash logs and deposits.
• Provided clients with information on bank accounts, institutional policies, financial products and related services.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
• Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
• Maximized branch revenue by optimizing daily operations.
• Increased teller efficiency by developing and implementing improved service methods
• Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

• Fulfilled diverse duties to provide customer service, operate money counters, and balance.
• Delivered exceptional customer experience.
• Building a long-lasting, meaningful relationships.
• Helped customers completing their everyday transactions.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Recognized by management for providing exceptional customer service.
• Enabled a consistent experience for guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor.

• Processed invoices and checks and maintained daily cash logs and deposits
• Provided clients with budget management and financial guidance
• Used various office machines to scan, fax and print financial documents
• Helped customers open and close accounts, apply for loans and make sound financial decisions
• Processed transactions, including money transfers, deposits and withdrawals
• Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services
• Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy
• Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer